Audio Authority 1500A Operator's Manual

OPERATOR GUIDE
Model 1500A Intercom

Counter Station

Operation Tips

• Speak naturally into the microphone at a distance of about two inches
• Touch keys with the pad of your finger
• Press MIRROR to view yourself (2-way video only) – to aim camera, adjust display tilt

Lane Key indicators

RED (flashing rapidly) = Customer CALLING for service
GREEN = Customer in 2-WAY contact with your counter station
RED = Customer in 2-WAY contact with another counter station
GREEN (blinking slowly) = Customer placed on HOLD from your counter station
RED (blinking slowly) = Customer placed on HOLD from another counter station
GREEN (flashing rapidly) = Monitoring transaction on another counter station*
Counter Station
• To contact a customer calling ................................Touch LANE key
• To place a customer on HOLD...............................Touch the HOLD key
• To contact a customer on hold ...............................Touch the LANE key
• To end contact with customer ................................Touch the active LANE key
• To cancel hold and end contact .............................Touch the LANE key twice
• To talk over a customer..........................................Touch and hold the active LANE key
• To adjust incoming volume ....................................Touch VOLUME UP or VOLUME DOWN key
• To enter/exit PRIVACY (headset) mode ................Touch the PRIVACY key
• To activate remote relay.........................................See installer or administrator for instructions

Adjust Counter Station Handset Volume (1500AH)

• In SETUP MODE, touch PRIVACY and press VOLUME UP or DOWN
• If further handset transmit or receive volume adjustment is needed, contact your technical support provider