Frequently Asked Questions; Returning Merchandise For Service - Supermicro X7DCL-3 User Manual

• System confi guration
• An example of a Technical Support form is on our web site at http://www.
supermicro.com/support/contact.cfm/.
• Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can be
reached by e-mail at support@supermicro.com or by fax at: (408) 503-8000,
option 2.
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Frequently Asked Questions

Question: What are the various types of memory that my motherboard can
support?
Answer: The X7DCL-3/X7DCL-i has six 240-pin DIMM slots that support Single-
Rank, Registered ECC DDR2 667/533 SDRAM modules. It is strongly recom-
mended that you do not mix memory modules of different speeds and sizes. (See
Chapter 2 for detailed Information.)
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are experi-
encing no problems with your system. Updated BIOS fi les are located on our web
site at http://www.supermicro.com/support/bios/. Please check our BIOS warning
message and the information on how to update your BIOS on our web site. Also,
check the current BIOS revision, and make sure that it is newer than your BIOS
before downloading. Select your motherboard model and download the BIOS fi le
to your computer. Unzip the BIOS fi les onto a bootable fl oppy and reboot your
system. Follow the Readme.txt to continue fl ashing the BIOS.
Warning
( : Do not shut down or reset the system while updating BIOS to
prevent possible system boot failure!)
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install
the applications you need. Applications on the CD include chipset drivers for the
Windows OS, and security and audio drivers.
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Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required
before any warranty service will be rendered. You can obtain service by calling
your vendor for a Returned Merchandise Authorization (RMA) number. When
returning to the manufacturer, the RMA number should be prominently displayed
Chapter 3: Troubleshooting
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