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Troubleshooting
FAULTS
When a fault is active the user will also see an exclamation point in the left sidebar and in the active faults
menu of the settings page
CLEARING FAULTS
The user has the ability to clear active faults (see Settings Page under the Active Faults section) . If the
network module determines the fault is still active it will repopulate . To verify a fault has been cleared restart
the network module .
1006819, B21176_EN_rev3
Fault
Hardware Failure (0)
Network module system status
indicator 2 flash error code
Power over limit (1)
Settings files reset to factory
defaults(2)
Data received from AVT was
unable to be processed (3)
Timeout while communicating
with AVT (4)
SD card error (5)
SD card full (6)
Stale Time (7)
Time not set (8)
Could not load custom
certificate(9)
Contact Panduit support
Power from the Network Module to the AVT is over the limit .
„
Check AVT connection to the Network Module for proper termination .
„
Expected if new unit or user initiated a factory reset, do nothing in this
case
If repeatedly occurs replace unit
Check AVT connection to the Network Module
„
Check that the AVT and Network module termination resistor
„
switches are positioned to the right (factory default) when facing
the port . Refer to document no . B21148 (VeriSafe Network Module
Installation Requirements Manual under the System Overview
Section)
Move AVT connection cable away from possible noise sources
„
Ensure the Network Module and AVT have the latest firmware
„
installed . This can be checked on the Network Module Settings Page .
Contact Panduit for support around SD Card errors and possibly
reseating or replacing the SD Card .
download logs (if necessary) and then delete logs from the web interface .
restart the unit and confirm the system is able to log .
Check NTP server can be reached from device location
Set time using the settings page (set time button or NTP time setup)
Check that the certificate was generated properly and upload again .
28
Troubleshooting
06/19/2023
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