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TROUBLESHOOTING GUIDE - CONT
Brewer is not detecting the Ninja® Pod Adapter.
• Ensure the adapter is fully seated in place over the brew basket with the handle closed.
Pull the handle toward you until it clicks into the LOCK position. Refer to pages 11 and 12
for more information.
Coffee is splattering.
• Some splatter is normal. Use the cup tray when possible to reduce the distance between
the cup and the coffee outlet.
• Ensure the Ninja Pod adapter is installed over the brew basket when brewing pods.
Water reservoir is unstable.
• Ensure the water reservoir is properly installed on the hook on the side of the brewer and
pressed down firmly into the water reservoir base.
CLOCK DISPLAY MESSAGES:
End
• The brew cycle is complete.
Add Wtr
• The system does not have enough water in the reservoir to complete your brew.
Add fresh water to the reservoir and then press the START BREW button to resume.
• If the reservoir is filled with water, remove and reseat the reservoir. If the issue persists,
contact Customer Service at 1-877-646-5288.
CLn
• The system has detected that a clean cycle needs be run immediately to remove
calcium scale buildup in the heater. See 'Cleaning & Descaling Your Brewing System'
for instructions.
STOP
• A brew cycle was cancelled.
ERROR MESSAGES:
Er
• If the clock displays "Er" and then a number (ex. "Er 03"), contact Customer Service at
1-877-646-5288.
REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com or contact Customer
Service at 1-877-646-5288.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja® product
within ten (10) days of purchase. You will be asked to provide the store name, date of
purchase, and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety
notification. By registering, you acknowledge you have read and understood the instructions
for use and warnings set forth in the accompanying instructions.
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1-877-646-5288
ONE (1) YEAR
LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable components deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2.
In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (including brew basket, permanent filter, frother whisk,
carafe and brew-through lid, water reservoir and lid, Ninja Smart Scoop, ™ Sliding Lid, and Ninja®
Pod Adapter), which require regular maintenance and/or replacement to ensure the proper
functioning of your unit, are not covered by this warranty. Replacement parts are available for
purchase at ninjaaccessories.com.
2.
Any unit that has been tampered with or used for commercial purposes
3.
Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance,
or damage due to mishandling in transit.
4.
Consequential and incidental damages.
5.
Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6.
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com for product care and maintenance self-help. Our Customer
Service Specialists are also available at 1-877-646-5288 to assist with product support and warranty
service options, including the possibility of upgrading to our VIP warranty service options for select
product categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A
fee of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement
unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of
purchase. A Customer Service Specialist will provide you with return and packing instruction
information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
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