Ordering Replacement Parts / Product Registration; Warranty - Ninja CP305 Series Owner's Manual

REPLACEMENT PARTS
To order additional parts and accessories, visit ninjaaccessories.com
or contact Customer Service at 1-877-646-5288.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call 1-877-646-5288 to register your new
Ninja® product within ten (10) days of purchase. You will be asked to provide
the store name, date of purchase, and model number along with your name
and address.
The registration will enable us to contact you in the unlikely event of a
product safety notification. By registering, you acknowledge you have
read and understood the instructions for use and warnings set forth in the
accompanying instructions.
22 1-877-646-5288
ONE (1) YEAR
LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized
retailers of SharkNinja Operating LLC Warranty coverage applies to the original
owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and
workmanship for a period of one (1) year from the date of purchase when it is used
under normal household conditions and maintained according to the requirements
outlined in the Owner's Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable components deemed defective, in
SharkNinja's sole discretion, will be repaired or replaced up to one (1) year from
the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6)
months following the receipt date of the replacement unit or the remainder of the
existing warranty, whichever is later. SharkNinja reserves the right to replace the
unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (including filter holder, permanent filter,
frother whisk, carafe and brew-through lid, water reservoir and flip-top lid, and
Ninja Smart Scoop™), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty.
Replacement parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance, or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household
conditions within the warranty period, visit ninjakitchen.com for product care and
maintenance self-help. Our Customer Service Specialists are also available at 1-877-
646-5288 to assist with product support and warranty service options, including
the possibility of upgrading to our VIP warranty service options for select product
categories.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja
ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as
proof of purchase.A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that
vary from state to state. Some states do not permit the exclusion or limitation of
incidental or consequential damages, so the above may not apply to you.
ninjakitchen.com 23