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Dell P78G Service Manual

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Inspiron 14 7000 Gaming
Service Manual
Computer Model: Inspiron 14-7467
Regulatory Model: P78G
Regulatory Type: P78G001

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Summary of Contents for Dell P78G

  • Page 1 Inspiron 14 7000 Gaming Service Manual Computer Model: Inspiron 14-7467 Regulatory Model: P78G Regulatory Type: P78G001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions .................11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the base cover..........15 ....................15 Procedure Replacing the base cover..........17 ....................17 Procedure Removing the battery...........18 ....................
  • Page 4 Replacing the memory modules........23 ....................23 Procedure ..................24 Post-requisites Removing the hard drive..........25 ................... 25 Prerequisites ....................25 Procedure Replacing the hard drive..........28 ....................28 Procedure ..................28 Post-requisites Removing the solid-state drive........29 ................... 29 Prerequisites ....................
  • Page 5 Replacing the coin-cell battery........39 ....................39 Procedure ..................39 Post-requisites Removing the rear cover..........40 ................... 40 Prerequisites ....................40 Procedure Replacing the rear cover..........42 ....................42 Procedure ..................42 Post-requisites Removing the palm rest and keyboard assembly..43 ................... 43 Prerequisites ....................
  • Page 6 Replacing the fans............56 ....................56 Procedure ..................56 Post-requisites Removing the power-adapter port....... 57 ................... 57 Prerequisites ....................58 Procedure Replacing the power-adapter port....... 60 ....................60 Procedure ..................60 Post-requisites Removing the status-light board........61 .................... 61 Prerequisites ....................61 Procedure Replacing the status-light board........
  • Page 7 Replacing the power-button board......69 ....................69 Procedure ..................69 Post-requisites Removing the touch pad..........70 ................... 70 Prerequisites ....................70 Procedure Replacing the touch pad..........72 ....................72 Procedure ..................72 Post-requisites Removing the system board.........73 ................... 73 Prerequisites ....................73 Procedure Replacing the system board.........
  • Page 8 Replacing the display assembly........86 ....................86 Procedure ..................86 Post-requisites Removing the display bezel..........88 ................... 88 Prerequisites ....................88 Procedure Replacing the display bezel..........90 ....................90 Procedure ..................90 Post-requisites Removing the display hinges........91 .................... 91 Prerequisites ....................91 Procedure Replacing the display hinges........93 ....................
  • Page 9 Removing the display back-cover and antenna assembly..............104 ..................104 Prerequisites ....................105 Procedure Replacing the display back-cover and antenna assembly..............107 ....................107 Procedure ..................107 Post-requisites Flashing the BIOS............108 Diagnostics..............109 Getting help and contacting Dell........111 ................. 111 Self-help resources ..................111 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Screw List

    Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Battery Computer base M2x4 T8 Hard drive Computer base M2.5x3 Ladder type Hard-drive bracket Hard drive M3x3 Solid-state drive Computer base M2x3 Wireless-card bracket Computer base M2x3 Rear cover Computer base...
  • Page 13 Component Secured to Screw type Quantity Screw image Speaker Computer base M2x3 Big head Power-button board Palm rest and M2x2.5 keyboard assembly Touch pad Palm rest and M2x2 keyboard assembly Display-cable bracket System board M2x3 System board Computer base M2x3 Heat sink System board M2x3...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Loosen the captive screw that secures the base cover to the computer base. Using your fingertips, pry and lift the base cover off the computer base.
  • Page 16 Disconnect the battery cable from the system board.

  • Page 17: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the battery cable to the system board. Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.

  • Page 18: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the battery cable from the routing guide on the computer base.
  • Page 19 Lift the battery off the computer base. Turn the computer over, open the display, and press and hold the power button for five seconds to ground the system board.

  • Page 20: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the computer base. Replace the four screws (M2x4 T8) that secure the battery to the computer base.

  • Page 21: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Use your fingertips to carefully spread apart the securing-clips on each end of...
  • Page 22 Remove the memory module from the memory-module slot.

  • Page 23: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot and slide the memory module firmly into the slot at an angle.

  • Page 24: Post-Requisites

    Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Post-requisites Replace the base cover.

  • Page 25: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 26 Lift the hard-drive assembly, along with its cable, off the computer base. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
  • Page 27 Remove the hard-drive bracket off the hard drive.

  • Page 28: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard drive-bracket with the screw holes on the hard drive.

  • Page 29: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 30 Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 31: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive with the tab on the solid-state drive slot, and slide the solid-state drive into the solid-state drive slot.

  • Page 32: Post-Requisites

    Replace the screw (M2x3) that secures the solid-state drive to the computer base. Post-requisites Replace the base cover.

  • Page 33: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board.
  • Page 34 Slide and remove the wireless card from the wireless-card slot.

  • Page 35: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 36: Post-Requisites

    Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and system board. Post-requisites Replace the base cover.

  • Page 37: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 38 Peel off the coin-cell battery from the battery socket on the computer base.

  • Page 39: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery into the battery socket on the computer base. Connect the coin-cell battery cable to the system board.

  • Page 40: Removing The Rear Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the four screws (M2x3 Big head) that secure the rear cover to the...
  • Page 41 Slide and remove the rear cover from the computer base.

  • Page 42: Replacing The Rear Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the tabs on the rear cover into the slots on the computer base and snap the rear cover into place.

  • Page 43: Removing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 44 Remove the 2 screws (M2.5x8) that secure the palm rest and keyboard assembly to the computer base. Turn the computer over and open the display.
  • Page 45 Using a plastic scribe, pry and release the tabs on the palm rest and keyboard assembly from the slots on the computer base. Lift the palm rest and keyboard assembly at an angle.
  • Page 46 Open the latches and disconnect the keyboard cable and power-button board cable from the system board.
  • Page 47 Lift the palm rest and keyboard assembly off the computer base. Remove the touch pad. 10 Remove the power-button board.
  • Page 48 After performing all the above steps, you are left with the palm rest and keyboard assembly.

  • Page 49: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Replace the power-button board Replace the touch pad.

  • Page 50: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 51 Lift the I/O board off the computer base.

  • Page 52: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the I/O board with the screw hole on the computer base.

  • Page 53: Removing The Fans

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 54 Lift the left fan, along with its cable, off the computer base. Disconnect the right-fan cable from the system board. Remove the three screws (M2x3) that secure the right fan to the computer base.
  • Page 55 Lift the right fan, along with its cable, off the computer base.

  • Page 56: Replacing The Fans

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the left fan with the screw holes on the computer base. Replace the three screws (M2x3) that secure the left fan to the computer base.

  • Page 57: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 58: Procedure

    Procedure Disconnect the power-adapter port cable from the system board. Turn over the computer and open the display. Remove the power-adapter port cable from the routing guides on the computer base. Remove the four screws (M2x3) that secure the power-adapter port bracket to the computer base.
  • Page 59 Lift the power-adapter port, along with its cable, off the computer base.

  • Page 60: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-adapter port into the slot on the computer base. Align the screw hole on the power-adapter port bracket with the screw hole on the computer base.

  • Page 61: Removing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 62 Lift the status-light board off the computer base.

  • Page 63: Replacing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the status-light board with the screw holes on the computer base.

  • Page 64: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 65 Remove the speakers from the alignment posts and lift the speakers, along with the cable, off the computer base.

  • Page 66: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speakers. Ensure that the rubber grommets are in their position after placing the speakers on the computer base.

  • Page 67: Removing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 68 Lift the power-button board, along with the cable, off the palm rest and keyboard assembly.

  • Page 69: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the power-button board with the screw holes on the palm rest and keyboard assembly.

  • Page 70: Removing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 71 Lift the touch pad, along with the cable, at an angle from under the touch-pad bracket off the palm rest and keyboard assembly.

  • Page 72: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the touch pad under the touch-pad bracket. NOTE: Ensure that the touch pad is aligned with the guides available on the palm rest and keyboard assembly, and the gap on either sides of the touch pad is equal.

  • Page 73: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 74 Using the pull-tab, disconnect the hard-drive cable from the system board. Using the pull-tab, disconnect the camera cable from the system board. Turn the computer over and open the display as far as possible. Disconnect the speaker cable from the system board. 10 Open the latch and disconnect the status-light board cable from the system board.
  • Page 75 Open the latch and disconnect the I/O-board cable from the system board. Remove the two screws (M2x3) that secure the system board to the computer base.
  • Page 76 Lift the system board off the computer base. Remove the heat sink.

  • Page 77: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 78: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 79: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 80 Lift the heat sink off the system board.

  • Page 81: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 82: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 83 Peel off the display cable from the computer base. Remove the two screws (M2x3) that secure the display assembly to the computer base.
  • Page 84 Remove the two screws (M2.5x5) that secure the display assembly to the computer base. 10 Turn the computer over and open the display. Remove the two screws (M2.5x5) that secure the display assembly to the computer base.
  • Page 85 Lift the display assembly off the computer base.

  • Page 86: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display assembly with the screw holes on the computer base.
  • Page 87 Replace the base cover.

  • Page 88: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 89 Lift the display bezel off the display back-cover and antenna assembly.

  • Page 90: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.

  • Page 91: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 92 Lift the display hinges off the display back-cover and antenna assembly.

  • Page 93: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 94: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 95 Gently lift the display panel and turn it over. Peel off the tape that secures the display cable to display panel. Open the latch and disconnect the display cable from the display panel.
  • Page 96 Lift the display panel away from the display back-cover and antenna assembly.

  • Page 97: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the display cable into the connector on the display panel and close the latch to secure the cable.

  • Page 98: Removing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 100: Replacing The Display Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere and route the display cable through the routing guides on the display back-cover and antenna assembly.

  • Page 101: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 102 Peel off the camera from the display back-cover.

  • Page 103: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, adhere the camera to the display back-cover. Connect the camera cable to the camera.

  • Page 104: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 105: Procedure

    Procedure Note the camera cable routing and remove the cable from the routing guides on the display back-cover and antenna assembly.
  • Page 106 After performing the above step, we are left with the display back-cover and antenna assembly.

  • Page 107: Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface. Route the camera cable through the routing guides on the display back-cover and antenna assembly.

  • Page 108: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 109: Diagnostics

    Diagnostics Power and battery-status light/ hard-drive activity light: Indicates the battery- charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
  • Page 110 Light Pattern Problem description Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI/video card failure Recovery image not found Recovery image found but invalid The computer may emit a series of beeps during start-up if the errors or problems cannot be displayed.

  • Page 111: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 4. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Get started app...
  • Page 112 NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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