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Fault Code
Category
Fault CN00:
Console
Corrupted Console
Confi guration
Fault CN01: Internal
Console
Fault
Fault CN02: Invalid
Console
Console Confi guration
Fault CN03: Stuck
Console
Key
Fault CN04: Lower
Console
Board Comm Fault
Fault CN05: No Lower
Console
Control
Fault CN06: Confi g
Console
Mismatch
Fault CN07:
Console
Calibration Timeout
Fault CN08:
Console
Calibration Failed
-- Lower Limit
NotReached
Fault CN09: Insert
Console
Safety Key
Fault CN10: E-Stop
Console
Fault
Fault CN24: BB
Console
Comm Fault
Fault CN25: Firmware
Console
Mismatch
Description
Corrupted brainboard
confi guration / fails integrity
check
Math error - software
The product confi guration
data has failed validation
checks (incline ranges make
no sense, etc.)
Membrane key stuck down/
closed
Brainboard fails to receive
timely communication
responses from lower board
/ Fault after 3 retries
No lower board connected to
console - detection wires not
connected
Console is confi gured for a
product diff erent than that to
which it is connected
Incline calibration was not
able to complete within
allowed time
During incline calibration,
the incline stalled before
reaching what should be the
lower limit
Emergency circuit opened
A test of the emergency
circuit has failed
SBC cannot communicate
with Brainboard
Firmware on brainboard
not compatible with SBC
software
Cause
A.
Corrupt software
B.
Firmware and software
versions are not
compatible
A.
Console confi gured
incorrectly
B.
Corrupt software
A.
Console confi gured
incorrectly
B.
Incline motor out of
range
C. Loose cable
Membrane key is damaged
A.
Console
B.
Loose cable
C. Motor control board
A.
Loose cable
B.
Console confi gured
incorrectly
Console confi gured
incorrectly
Low AC Line Voltage
A.
Console displays Fault
Calibration not saved.
Incline disabled.
B.
Incline potentiometer
value out of range
A.
Safety key not engaged
B.
Loose cable
C. Switch damaged
A.
Console Catch
B.
Safety Key not engaged
C. Loose Cable
D. Switch Damaged
Console
A.
Corrupt software
B.
Firmware and software
versions are not
compatible
Corrective Action
A.
Power cycle machine --
Reconfi gure console
B.
Reinstall software/fi rmware
-- Contact TRUE product
support
A.
Power cycle machine --
Reconfi gure console
B.
Reinstall software/fi rmware
-- Contact TRUE product
support
A.
Power cycle machine --
Reconfi gure console
B.
Reinstall software/fi rmware
-- contact TRUE product
support
C. Check cable connections
Contact TRUE product support
A.
Power cycle machine
B.
Check cable connections
C. Contact TRUE product
support
A.
Power cycle machine --
Check cable connections
B.
Reconfi gure console
Power cycle machine --
Reconfi gure console
Retry calibration --
Verify AC voltage at outlet
A.
Power cycle machine --
Check cable connections
-- Run incline calibration
B.
Contact TRUE product
support
A.
Re-insert safety key
B.
Check cable connections
C. Contact TRUE product
support
A.
Power cycle machine
B.
Re-insert safety key
C. Check cable connections
D. Contact TRUE product
support
Power cycle machine -- Contact
TRUE product support
A.
Power cycle machine --
Reconfi gure console
B.
Reinstall software/fi rmware
-- Contact TRUE product
support
37
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