Kohler 1835-GW-0 Installation And Care Manual page 22

Troubleshooting (cont.)
Bath System
Symptoms
12. Water spillage or damage
observed under the bath.
13. Bath does not purge
automatically.
Chromatherapy (if equipped)
Symptoms
14. Chromatherapy lights do
not work.
15. Chromatherapy does not
cycle.
Heated Surface
Symptoms
16. Heated bath does not turn
on.
17. Bath is turned on, but
there is little or no heat.
18. Temperature does not
automatically reset to low
after 1 hour.
19. Heat indicator is blinking
red.
20. Heat indicator is blinking
yellow.
1204120-2-A
Probable Causes
A. Drain or overflow leaking.
B. Wall, deck, and/or shower door
is improperly sealed.
C. Cracked piping or air channels.
A. Level sensor wires are
disconnected.
Probable Causes
A. Loose, disconnected or damaged
wiring/connections.
B. Control does not work.
A. Chromatherapy harness
assembly does not work.
Probable Causes
A. No power to power supply.
B. User keypad cable loose or
damaged.
C. User keypad does not work.
D. Power supply does not work.
A. Heater cable loose or damaged.
B. Heater/insulation loose on the
bath.
C. Heat indicator is yellow or
orange.
D. Heater does not work.
E. Temperature sensor does not
work.
A. Temperature sensor does not
work.
A. Heating system needs to be
reset.
B. Heater does not work.
A. Heating system needs to be
reset.
B. Temperature sensor does not
work.
22
Recommended Action
A. Repair or replace the drain
assembly according to the
manufacturer's instructions.
B. Apply silicone sealant at the seams
between the bath and the wall,
deck, or door.
C. Refer to the manufacturer.
A. Connect the level sensor wires.
Recommended Action
A. Check wiring for proper
connections. Replace wiring if
necessary.
B. Replace control.
A. Replace the chromatherapy harness
assembly.
Recommended Action
A. Set/reset GFCI or RCD breaker;
check wiring.
B. Check wire connections. If
necessary, replace user keypad
cable.
C. Check wire connections. Replace
user keypad.
D. Replace power supply.
A. Check wire connections. If
necessary, replace heater cable.
B. Secure the heater/insulation to the
bath.
C. Press the [Up] arrow to increase
temperature.
D. Replace the heater.
E. Replace the heater.
A. Replace the heater and/or keypad.
A. Press the [Power] icon to turn the
power OFF. Wait 10 seconds, then
turn the power ON.
B. Replace the heater.
A. Press the [Power] icon to turn the
power OFF. Wait 10 seconds, then
turn the power ON.
B. Replace the heater.
Kohler Co.