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Nothing prints
Problem: I sent a file to the printer, but it didn't print.
Solutions:
•
Make sure the cartridge lock lever is locked. See
•
Check the cartridge for damage and replace it if it is damaged.
•
Check for jammed labels. See
•
Reboot the printer. Press and hold the power button for 15 seconds.
Text positioned incorrectly on pre-sized labels
Problem: Text on pre-sized labels is not positioned correctly.
Solution: There may be debris on the position sensor. Remove the cartridge and blow debris off the sensor
using a can of compressed air. See
Battery doesn't fully charge in four hours
Problem: The printer has been plugged in for four hours and is not yet charged.
Solution: If you had printed until the battery was completely discharged, and then the printer was unused
for a long time (about four weeks or longer), the battery may take six to eight hours to recondition and fully
charge.
Printer not connecting to mobile device
Problem: The printer does not appear in my Express Labels app.
Solution: The printer will not be visible if five other mobile devices are using it. The printer will become
available automatically when one of the five devices releases the connection.
Error Messages
When the error light on the printer is lit, refer to the Brady Express Labels app or Brady Workstation
software to see the error message. Most error messages provide some instruction to resolve the issue.
•
In the Brady Express Labels app, view printer status to see error messages.
•
In Brady Workstation, error messages are available from the Print page in the Brady Workstation app
from which you printed. Make sure to use Brady Workstation on the computer connected to the
printer and that the label file that you are printing is open.
M511 User Manual
"Loading Cartridges" on page
"Labels are jammed in the printer" on page
"Cleaning the Sensor" on page
Troubleshooting
Error Messages
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