Sony INZONE Buds Help Manual page 92

Help Guide
Wireless Noise Canceling Gaming Headset
INZONE Buds
No sound, no sound from one side, low sound level
Common
Check that both the headset and the connected device are turned on.
Adjust the volume of the headset and the connected device. Turn up the volume if it is too low.
When the computer's volume setting is muted or low, change the computer's volume setting.
When the chat volume is low, ask the chat partner to change the microphone volume.
The volume balance between a game and chat may be leaning toward either the game volume or the chat volume
being louder. You can adjust the volume balance between the game and chat using "INZONE Hub" or the PS5™. You
can also adjust the volume balance between the game and chat using the headset by changing the function assigned
to the touch sensor to [Game/Chat Balance Control] on "INZONE Hub".
Make sure that the output setting of the computer is set to [INZONE Buds - Game] or [INZONE Buds - Chat].
Make sure the in-game output setting is set to [INZONE Buds - Game] or [INZONE Buds - Chat].
Restart your computer, PS5, or USB Type-C compatible smartphone.
The sound conduits (sound output tubes), air holes, and microphone part of the headset are not completely
watertight. If any water droplets are left in the sound conduits, air holes, or microphone parts, the sound level
becomes low temporarily. However, this is not a malfunction. See
dry the headset as described before use.
Set the headset units into the charging case, and close the charging case lid. You may be able to resolve some
issues by setting the headset units into the charging case.
Reset the headset.
Initialize the headset. All of the pairing information will be deleted. Pair the headset and the Bluetooth device again.
When connected with the USB transceiver
Check that the USB transceiver is inserted as firmly as needed.
If the smartphone is in a phone case, the USB transceiver may not be inserted as firmly as needed. If the issue
persists, remove the phone case and check the USB transceiver again.
Switch the slide switch of the USB transceiver to "PC" or "PS5/MOBILE" according to the connected device.
If the headset is in the Bluetooth mode, hold your fingers to the touch sensors on both the left and right headset units
and switch to USB transceiver mode.
Connect the USB transceiver directly to the computer, PS5, or USB Type-C compatible smartphone, and not via a
USB hub.
Make sure that the headset is connected to the USB transceiver connected to the computer, PS5, or USB Type-C
compatible smartphone.
Whether the connection indicator (white) on the USB transceiver is lit
Whether the headset is displayed on "INZONE Hub" and various settings can be made when connected to a
computer
If the headset cannot be connected to the USB transceiver connected to a computer, PS5, or USB Type-C
compatible smartphone, follow the procedure below to perform pairing again with the USB transceiver.
1.
Connect the USB transceiver to a computer or game console such as a PS5.
2.
Set both headset units correctly into the charging case and leave the charging case lid open.
3.
With the charging case lid open, press and hold the pairing button of the charging case for about 5 seconds or
more.
The headset goes into pairing mode and the indicator (blue) on the charging case repeatedly flashes twice in a
row.
4.
Press and hold the connect button on the USB transceiver for about 5 seconds or more.
Press the connect button with an object with a thin tip that will not break, like a paperclip.
"When you have finished using the
92
headset" and