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No sound, no sound from one side, low sound level
Sound skips frequently, noise can be heard, distorted sound
Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low
during calls.
Low sound quality of the device connected via Bluetooth connection.
The noise canceling effects are not sufficient.
The way the audio sounds changes when the noise canceling function is on.
Connection
Pairing cannot be done.
Unable to make a connection with a game console (PC, PlayStation®5, or USB Type-C compatible smartphone) via the USB
transceiver.
Unable to make a connection with a Bluetooth device.
Video being received via a smartphone's Wi-Fi is disturbed or cannot be connected.
Operation
The headset cannot be operated.
Others
Earbud tips are damaged or lost.
An earache occurs.
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
Specifications
Specifications
5-052-425-11(1) Copyright 2023 Sony Corporation
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