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SmartSolar Control display manual
4. Troubleshooting and Support
Consult this chapter in case of unexpected behaviour or if you suspect a product fault.
The correct troubleshooting and support process is to first consult the common issues as described in this chapter.
Should this fail to resolve the issue, contact the point of purchase for technical support. If the point of purchase is unknown, refer
to the
Victron Energy Support
webpage.
4.1. The display does not power up
The display does not power up. The screen is blank and the back-light is off.
The display is powered from the solar charger. The solar charger is powered from either the battery or the PV array. If the PV
voltage and the battery voltage are both below 6V, the display will not power up.
It could also be that the LCD display is not properly inserted into the socket on the solar charger.
4.2. The display segments are faint or missing
The screen is blank or faint, but the back-light is still operational.
This may be due to low ambient temperature. If the ambient temperature is below -10°C (14°F), the LCD segments can become
faint. Below -20°C (-4°F) the LCD-segments can become invisible.
During charging the LCD-display will warm up, and the LCD segments will become visible again.
4.3. Display keeps scrolling through different menu items
The display is in "auto scroll mode". In this mode the display will continuously cycle through each live data menu item every 5
seconds.
To stop the auto scroll mode, briefly press the "-" or the "+" button.
4.4. Settings locked
If the setup menu is locked settings can only be viewed but not changed.
To unlock the settings menu see the instruction in the
Setup menu [7]
chapter.
Page 12
Troubleshooting and Support
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