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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the
table or a problem is not described below.
Symptom
Power is not turned
on.
The LINK indicator
does not light in
orange even when the
Ethernet cable is con-
nected to the camera.
Cause/solution
When using a PoE device for power supply
• Are the PoE device (IEEE802.3af compliant) and the RJ45
Network connector connected using an Ethernet cable?
Check whether the connection is appropriately established.
• Depending on the PoE device, the power supply will stop
when the demanded power exceeds its total power limit
for all PoE ports.
Refer to the operating instructions of the PoE device in use.
When using DC power supply
• Is the USB type-C plug connected to the power connec-
tion cable (DC 5 V)?
• Check if the rated output of the USB power adapter
meets the specifications of the camera.
• Check if the USB cable is extended.
• Is the Ethernet cable connected appropriately?
Connect the Ethernet cable appropriately.
• Is the hub or router connected to the camera operating
appropriately?
Check if the hub or router in use is operating appropriately.
• Is the Ethernet cable connected to the camera broken?
Replace the cable with another one.
10
Reference
pages
Installation
Guide
8
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