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Brother MCF-J285DW Basic User's Manual

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Basic User's Guide
MFC-J285DW
Version 0
USA/CAN

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  • Page 1 Basic User’s Guide MFC-J285DW Version 0 USA/CAN...
  • Page 2 Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:  may serve as confirmation of the purchase date of your product should you lose your receipt;...
  • Page 3 For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: ...
  • Page 4 If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) NOTE In Canada only Visa and MasterCard are accepted.
  • Page 5 BP60MPLTR (USA only) Telephone Line Cord LG3077001 (USA only) Basic User's Guide LEL607001 (English for USA and Canada) LEL607002 (French for Canada) ® LEK462001 CD-ROM for Windows & Mac For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/.
  • Page 6 SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS...
  • Page 7 Compilation and Publication Notice Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
  • Page 8 PDF file / Brother print from OS X v10.7.x, 10.8.x and your iPhone, Solutions Center iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print This Guide provides details on how to use Google...

  • Page 9: Table Of Contents

    Viewing User’s Guides ..................2 How to access Guides for Advanced Features............4 ® Accessing Brother Support (Windows )..............4 Accessing Brother Support (Macintosh) ..............5 Control panel overview ..................6 1.8" Touchscreen LCD ..................8 Basic Operations .....................9 Shortcut Settings ....................10 Adding Shortcuts ................... 10 Changing Shortcuts ..................
  • Page 10 Recording an outgoing message (OGM) on the external TAD......38 Multi-line connections (PBX) .................39 External and extension telephones..............39 Connecting an external telephone..............39 Using external and extension telephones............40 Using a non-Brother cordless external telephone .........40 Using remote codes..................40 Dialing and storing numbers How to dial ......................42 Manual dialing ....................42 Speed Dialing ....................42...
  • Page 11 How to scan to a computer Before scanning....................48 ® Scanning a document as a PDF file using ControlCenter4 (Windows ) ..... 49 How to change the machine’s SCAN mode settings for PDF scanning ....52 How to scan a document as a PDF file using the Touchscreen ....54 Routine maintenance Replacing the ink cartridges ................
  • Page 12 Specifications General ......................114 Print media......................116 Fax ........................117 Copy ........................118 Scanner ......................119 Printer ........................120 Interfaces ......................121 Network......................122 Computer requirements ..................123 Consumable items .....................124 Index...
  • Page 13 Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM. General setup Index Memory Storage Volume Settings Automatic Daylight Saving Time Sleep Mode Touchscreen LCD Security features TX Lock Sending a fax...

  • Page 15: General Information

    Notes tell you how to respond to a situation that may arise or give tips about how the operation works with other features. Thank you for buying a Brother machine! Reading the documentation will help you Electrical Hazard icons alert you to make the most of your machine.

  • Page 16: Accessing The Advanced User's Guide And Software And Network User's Guide

    CD-ROM into your CD-ROM drive. Guide NOTE This Basic User’s Guide does not contain all If the Brother screen does not appear, go the information about the machine, such as to Computer (My Computer). how to use the advanced Fax, Copy, Printer, ®...
  • Page 17 (Macintosh) http://nj.newsoft.com.tw/download/ brother/PM9SEInstaller_BR_multilang2.dmg Turn on your Macintosh. Insert the Brother CD-ROM into your CD-ROM  The complete Presto! PageManager drive. The following window will appear. User’s Guide can be viewed from the Help selection in the Presto! PageManager application.

  • Page 18: How To Access Guides For Advanced Features

    Click Manuals on your model’s page to numbers on page i and on the CD-ROM. download the documentation.  Click Brother Support on the Top Menu. The following screen will appear: Web Connect Guide This Guide provides useful information about...

  • Page 19: Accessing Brother Support (Macintosh)

    PageManager, click Presto! PageManager.  To access the Brother Web Connect page, click Brother Web Connect.  To register your machine from the Brother Product Registration Page (http://www.brother.com/registration/), click On-Line Registration.  For the latest news and product support information (http://solutions.brother.com/), click...

  • Page 20: Control Panel Overview

    Chapter 1 Control panel overview 1.8" Touchscreen LCD and Touchpanel This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used. 1 1.8" Touchscreen LCD (Liquid Crystal You can adjust the control panel angle to read Display) the Touchscreen more easily.
  • Page 21 General information 2 Touchpanel:  Shortcut The LEDs on the Touchpanel only light up Press to set up and use Shortcut settings. when they are available for use. These LEDs are always lit, even when you have not yet added your Shortcut settings. ...

  • Page 22: 1.8" Touchscreen Lcd

    Lets you access Scan mode. 1.8" Touchscreen LCD Lets you connect the Brother machine to an The Touchscreen LCD shows the machine’s Internet service when you press t, and then status when the machine is idle.

  • Page 23: Basic Operations

    General information 9 Faxes in memory The following steps show how to change a setting in the machine. In this example the Shows how many received faxes are in the Paper Type setting is changed from memory. Plain Paper to Inkjet Paper. NOTE Press (Settings).

  • Page 24: Shortcut Settings

    Chapter 1 Shortcut Settings Adding Shortcuts You can add the fax and copy settings you Press (Settings). use most frequently by setting them as Shortcuts. Later you can recall and apply Press s or t on the Touchpanel to these settings quickly and easily. You can display Shortcut Settings.

  • Page 25: Changing Shortcuts

    General information Read the information on the Press s or t to review and confirm the Touchscreen, and then confirm it by displayed list of settings for this pressing OK. Shortcut, and then press Yes to save your changes. Press Read the information on the NOTE Touchscreen, and then confirm it by...

  • Page 26: Loading Paper

    Loading paper Loading paper and Lift the output paper tray cover (1). other print media Load only one size of paper and one type of paper in the paper tray at a time. (For more information about paper size, weight and thickness, see Choosing the right print media on page 21.) Pull the paper tray completely out of the machine.
  • Page 27 Loading paper Gently put the paper into the paper tray NOTE print side down and top edge in first. When you are using Legal size paper, Check that the paper is flat in the tray. press and hold the universal guide release button (1) as you slide out the front of the paper tray.
  • Page 28 Chapter 2 Gently adjust the paper width guides (1) While holding the paper tray in place, to fit the paper. pull out the paper support (1) until it Make sure the paper width guides touch locks into place, and then unfold the the sides of the paper.

  • Page 29: Loading Envelopes

    Loading paper Loading envelopes Loading envelopes Before loading, press the corners and sides of envelopes to make them as flat About envelopes as possible.  Use envelopes that weigh from 20 to 25 lb IMPORTANT (80 to 95 g/m If envelopes are “double-feeding,” put one Some envelopes need margin settings to ...
  • Page 30 Chapter 2 Put envelopes in the paper tray with the If you have problems printing on address side down. If the envelope flaps envelopes with the flap on the short edge, are on the long edge, load the try the following: envelopes with the flap on the left, as Open the envelope flap.

  • Page 31: Unprintable Area

    Loading paper Unprintable area The printable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on. For more information, see Software and Network User’s Guide: Print without a Border ®...

  • Page 32: Paper Settings

    Press Paper Type. Press General Setup. Press s or t to display Plain Paper, Press s or t to display Paper Size. Inkjet Paper, Brother BP71, Other Glossy or Transparency, Press Paper Size. and then press the option you want to set.

  • Page 33: Acceptable Paper And Other Print Media

    (See Paper Type on page 18.) heat.  When you print on Brother Photo paper,  Avoid touching the shiny (coated) side of load one extra sheet of the same photo the photo paper.
  • Page 34 Chapter 2 IMPORTANT DO NOT use the following kinds of paper: • Damaged, curled, wrinkled, or irregularly shaped 1 0.08 in. (2 mm) or greater curl may cause jams to occur. • Extremely shiny or highly textured • Paper that cannot be arranged uniformly when stacked •...

  • Page 35: Choosing The Right Print Media

    Loading paper Choosing the right print media Paper type and size for each operation Paper Type Paper Size Usage Copy Printer 8 1/2  11 in. (215.9  279.4 mm) Cut-Sheet Letter 8.3  11.7 in. (210  297 mm) 8 1/2 ...
  • Page 36 Up to 20 mil (Up to 0.52 mm) 20 to 25 lb (80 to 95 g/m Transparencies – – Up to 100 sheets of plain paper 20 lb (80 g/m BP71 69 lb (260 g/m ) paper is especially designed for Brother inkjet machines.

  • Page 37: Loading Documents

    Loading documents How to load Using the document guidelines on the left and top, place the document documents face down in the upper left corner of the scanner glass. You can send a fax, make copies, and scan from the scanner glass. Using the scanner glass You can use the scanner glass to fax, copy, or scan pages of a book or one page at a...

  • Page 38: Unscannable Area

    Chapter 3 Unscannable area The scannable area depends on the settings in the application you are using. The figures show the unscannable areas. Usage Document Top (1) Left (2) Size Bottom (3) Right (4) Letter 0.12 in. 0.16 in. (3 mm) (4 mm) 0.12 in.

  • Page 39: Sending A Fax

    Sending a fax How to send a fax (Advanced User’s Guide) For more advanced fax-sending operations and settings The following steps show how to send a fax. (See Advanced User’s Guide: Sending Load your document face down on the a fax.) scanner glass.

  • Page 40: Stop Faxing

    Chapter 4 When the Touchscreen asks you NOTE Next Page?, do one of the following: You can save the setting you use most  To send a single page, press often by setting it as the default setting. No (Send). (See Advanced User’s Guide: Setting your changes as the new default.) The machine starts sending the...

  • Page 41: Transmission Verification Report

    Sending a fax Transmission Verification Press s or t to display On, On+Image, Off or Off+Image, and then press the Report option you want. You can use the Transmission Verification Press Report as proof that you sent a fax. This report lists the sender’s name or fax number, NOTE the time and date of the transmission,...

  • Page 42: Receiving A Fax

    Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.
  • Page 43 Receiving a fax To set the Receive Mode, follow the instructions: Press (Settings). Press s or t on the Touchpanel to display Fax. Press Fax. Press s or t to display Setup Receive. Press Setup Receive. Press s or t to display Receive Mode. Press Receive Mode.

  • Page 44: Using Receive Modes

    Chapter 5 Using Receive Modes Manual Manual mode turns off all automatic Some Receive Modes answer automatically answering functions unless you are using the (Fax Only and Fax/Tel). You may want to Distinctive Ring feature. change the Ring Delay before using these modes.

  • Page 45: Receive Mode Settings

    Receiving a fax Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone The Ring Delay sets the number of times the ring. The number of rings is set by the ring machine rings before it answers in Fax Only delay setting.

  • Page 46: Easy Receive

    Chapter 5 Easy Receive Press (Settings). Press s or t on the Touchpanel to If Easy Receive is On: display Fax. The machine can receive a fax automatically, even if you answer the call. When you see Press Fax. Receiving on the Touchscreen or hear a Press s or t to display click on the phone line through the handset Setup Receive.

  • Page 47: Telephone Services And External Devices

    Distinctive Ring subscriber telephone telephone company. Distinctive Ring is a services that some telephone companies feature of your Brother machine that allows a offer. person with one line to receive fax and voice Features like Voice Mail, Call Waiting, Call...

  • Page 48: Distinctive Ring

    Distinctive Ring Do you have Voice Mail? If you have Voice Mail on the telephone line Distinctive Ring is a function of your Brother that you will install your new machine on, machine that allows a person with one line to...
  • Page 49 Press s or t on the Touchpanel to another Receive Mode while Distinctive Ring display Fax. is set to On. This ensures the Brother machine will only answer the Distinctive Ring Press Fax. number and will not interfere when your main telephone number is called.

  • Page 50: Voice Over Internet Protocol (Voip)

    Chapter 6 Press Off. Press NOTE If you turn off Distinctive Ring, the machine will be set to Manual mode. You will need to set the Receive Mode again. (See Choose the correct Receive Mode on page 28.) Voice over Internet Protocol (VoIP) VoIP is a type of phone system that uses an Internet connection instead of a traditional...

  • Page 51: Connecting An External Tad (Telephone Answering Device)

    Telephone services and external devices Connecting an external • If you do not subscribe to the Distinctive Ring service: TAD (telephone You must plug your TAD into the EXT. answering device) jack of your machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the You may choose to connect an external telephone line.

  • Page 52: Connections

    Chapter 6 Connections Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner The external TAD must be plugged into the cover using both hands. jack labeled EXT. Your machine cannot work correctly if you plug the TAD into a wall jack Set your external TAD to four rings or (unless you are using Distinctive Ring).

  • Page 53: Multi-Line Connections (Pbx)

    Telephone services and external devices External and extension Multi-line connections (PBX) telephones We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system, we suggest Connecting an external you ask the installer to connect the unit to the telephone last line on the system.

  • Page 54: Using External And Extension Telephones

    Using a non-Brother cordless telephones external telephone Using extension telephones If your non-Brother cordless telephone is connected to the EXT. jack of the machine If you answer a fax call at an extension and you typically carry the cordless handset...
  • Page 55 Telephone services and external devices Changing the remote codes NOTE The preset Fax Receive Code is l 5 1. The • If you are always disconnected when preset Telephone Answer Code is # 5 1. If accessing your external TAD remotely, try you want to, you can replace them with your changing the Fax Receive Code and own codes.

  • Page 56: Dialing And Storing Numbers

    Dialing and storing numbers How to dial NOTE If the Touchscreen shows Not Registered when you enter a Manual dialing Speed Dial number it means a number has not been stored at this location. Load your document. To send a fax, press Send a fax and go to step f.

  • Page 57: Storing Numbers

    Dialing and storing numbers Storing numbers Press s or t on the Touchpanel to display Set Speed Dial. You can set up your machine to do the Press Set Speed Dial. following types of easy dialing: Speed Dial and Groups for broadcasting faxes. When Do one of the following: you dial a Speed Dial number, the ...

  • Page 58: Changing Or Deleting Speed Dial Names Or Numbers

    Chapter 7 When the Touchscreen displays your Do the following: settings, press OK to confirm.  If you want to change the name, press Name. Do one of the following: Enter the new name (up to 16  To store another Speed Dial characters) using the keyboard on number, repeat steps d to k.

  • Page 59: Making Copies

    Making copies How to copy Copy options The following steps show the basic copy You can change the following copy settings. operation. Press Copy, and then press Options. Press s or t on the Touchpanel to scroll through Place the document face down on the the copy settings.

  • Page 60: Paper Type

    Press Paper Type. Press s or t on the Touchpanel to display Paper Size. Press s or t to display Plain Paper, Inkjet Paper, Brother BP71, Press Paper Size. Other Glossy or Transparency, and then press the option you want to Press s or t to display Letter, set.

  • Page 61: How To Print From A Computer

    To print from a computer, you must install the printer driver. For more information, see Software and Network User’s Guide: Print. Install the Brother printer driver from the CD-ROM. (See Quick Setup Guide.) From your application, choose the Print command.

  • Page 62: How To Scan To A Computer

    How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.  Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) Configure the machine with a TCP/IP address if network scanning does not work.

  • Page 63: Scanning A Document As A Pdf File Using Controlcenter4 (Windows ® )

    ® (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click...
  • Page 64 Chapter 10 Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.
  • Page 65 How to scan to a computer Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

  • Page 66: How To Change The Machine's Scan Mode Settings For Pdf Scanning

    ® (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model drop-down list.
  • Page 67 How to scan to a computer Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.

  • Page 68: How To Scan A Document As A Pdf File Using The Touchscreen

    ® ® Windows users only. (Windows Vista SP2 or later, Windows 7 and Windows For more information, see Software and Network User’s Guide: Scan Using Web Services from the Brother Machine ® ® ® (Windows Vista SP2 or greater, Windows...

  • Page 69: A Routine Maintenance

    Routine maintenance Replacing the ink IMPORTANT cartridges Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly Your machine is equipped with an ink dot recommend that you continue to use only counter.
  • Page 70 Press the lock release lever as shown to Turn the green release lever on the release the cartridge color indicated on orange protective packing (1) the Touchscreen. Remove the cartridge counterclockwise until it releases the from the machine. vacuum seal. Then remove the orange protective packing as shown.
  • Page 71 Routine maintenance Each color has its own correct position. NOTE Insert the ink cartridge in the direction of • If you replaced an ink cartridge, for the arrow on the label. example Black, the Touchscreen may ask you to verify that it is a brand new one (for example, Did You Change Black).

  • Page 72: Cleaning And Checking The Machine

    Cleaning and checking Cleaning the print head the machine To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process Cleaning the scanner manually if there is a print quality problem. Clean the print head if you get a horizontal Unplug the machine from the AC power line in the text or graphics, or blank text on...

  • Page 73: Checking The Print Quality

    If faded or streaked colors and text appear on times and the print has not improved, try your printouts, some of the print head nozzles installing a new Genuine Brother Brand may be clogged. You can check this by replacement ink cartridge for each printing the Print Quality Check Sheet and problem color.
  • Page 74 Genuine Brother Brand replacement ink cartridge for each problem color. Try cleaning the print head again up to five more times. If the print has not improved, call Brother Customer Service. (See Brother numbers on page i.)

  • Page 75: Checking The Print Alignment

    Routine maintenance Checking the print alignment For the “A” pattern, press the number of the test print that has the least visible vertical stripes (1-9), and then press it. You may need to adjust the print alignment Repeat this step for the B, C and D after transporting the machine if your printed patterns.

  • Page 76: Setting The Date And Time

    Setting the date and To enter the time, do one of the following: time  If you chose 12h Clock in step j, enter the time (in 12-hour format) The Touchscreen displays the date and time. using the keyboard on the If it is not current, re-enter it here.

  • Page 77: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 78 Scanning problems:  Scanning Difficulties on page 90 Software and Network problems:  Software Difficulties on page 90  Network Difficulties on page 90  Data Entry Difficulties on page 91...

  • Page 79: Error And Maintenance Messages

    The most common error and maintenance messages are shown in the table. You can correct most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 80 (See Replacing the ink cartridges on page 55.) An ink cartridge is not installed correctly. If you are not using Genuine Brother Use a new Genuine Brother Innobella™ ink, the machine may not Innobella™ Ink Cartridge. If the error detect the ink cartridge.
  • Page 81 Troubleshooting Error Message Cause Action Print data is left in the machine's Data Remaining Press . The machine will cancel memory. the job and clear it from the memory. Try to print again. The other person or other person's Try to send or receive again. Disconnected fax machine stopped the call.
  • Page 82 The ink absorber box or flushing box The ink absorber box or flushing box Ink Absorber Full is full. These components are will need to be replaced. Call Brother periodic maintenance items that may Customer Service or a Brother require replacement after a period of...
  • Page 83 Troubleshooting Error Message Cause Action One or more of the ink cartridges are Order a new ink cartridge. You can Ink low near the end of their life. If one of the continue printing until the color ink cartridges is near the end of Touchscreen shows its life and someone is sending you a Cannot Print.
  • Page 84 Error Message Cause Action The fax memory is full. Do one of the following: Out of Fax Memory  Clear the data from the memory. To gain extra memory, you can turn off Memory Receive. (See Advanced User’s Guide: Turning off Memory Receive operations.) ...
  • Page 85 Troubleshooting Error Message Cause Action The paper is jammed in the machine. Remove the jammed paper. (See PaperJam Front,Rear Printer jam or paper jam on page 75.) Make sure the paper length guide is set to the correct paper size. DO NOT extend the paper tray when you load A5 or smaller size paper.
  • Page 86 Error Message Cause Action An ink cartridge has been installed in Check which ink cartridges are not Wrong Ink Color the wrong position. matched by color to their ink cartridge positions and move them to their correct positions. The Paper Size setting does not 1 Check that the Paper Size you Wrong Paper Size match the size of paper in the tray.

  • Page 87: Error Animation

    Troubleshooting Error animation Transferring faxes to another fax machine Error animations display step-by-step If you have not set up your Station ID, you instructions when paper gets jammed. You cannot enter fax transfer mode. (See Quick can read the steps at your own pace by Setup Guide: Set your Station ID.) pressing c to see the next step and d to go back a step.
  • Page 88 Enter the fax number to which the Fax ® (Windows Journal report will be forwarded. Click (Brother Utilities), and then Press Fax Start. click the drop-down list and select your model name (if not already selected). Click PC-FAX Receive in the left navigation bar, and then click Receive.

  • Page 89: Printer Jam Or Paper Jam

    Troubleshooting Printer jam or paper jam Pull the two green levers inside the machine to remove the jammed paper. Locate and remove the jammed paper by following these steps: Unplug the machine from the AC power outlet. IMPORTANT After 24 hours of the power failure, the faxes stored in the memory will be lost.
  • Page 90 Lift the Jam Clear Flap, and remove the Open the Jam Clear Cover (1) at the jammed paper. back of the machine. Pull the jammed paper out of the machine. Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper.
  • Page 91 Troubleshooting Place both hands under the plastic tabs • If the print head is in the right corner as on both sides of the machine to lift the shown in the illustration, you cannot move scanner cover (1) into the open position. the print head.
  • Page 92 Make sure you look carefully inside (1) Lift the scanner cover (1) to release the for any pieces of paper. lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. CAUTION Be careful not to pinch your fingers when Put the paper tray firmly back in the you close the scanner cover.
  • Page 93 Troubleshooting Additional paper jam clear operations Load one sheet of thick Letter or A4 sized paper, such as glossy paper, deep Unplug the machine from the AC power into the machine as shown in the outlet. illustration. Pull the paper tray (1) completely out of the machine.
  • Page 94 If the thick paper is pushing any jammed Lift the scanner cover (1) to release the paper out, remove the jammed paper. lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. CAUTION IMPORTANT DO NOT touch the encoder strip (1).

  • Page 95: If You Are Having Difficulty With Your Machine

    • If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 96 Printing Difficulties (continued) Difficulty Suggestions No printout. If old, unprinted data remains in the printer driver spooler, it will prevent new print jobs from printing. Delete old data as follows: (continued) ® ® (Windows XP and Windows Server 2003) Click Start/Printers and Faxes. ®...
  • Page 97 Make sure that your ink cartridges are fresh. The following may cause ink to clog: The expiration date written on the cartridge package has passed. (Genuine  Brother Innobella™ ink cartridges stay usable for up to two years if kept in their original packaging.) ...
  • Page 98 (See Advanced User’s Guide: Cleaning the paper pick-up rollers.) Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package...
  • Page 99 Troubleshooting Paper Handling Difficulties (continued) Difficulties Suggestions Machine feeds multiple pages. Do the following: (See Loading paper and other print media on page 12.)  Make sure the paper is loaded correctly in the paper tray.  Remove all the paper from the tray and fan the stack of paper well, then put it back in the tray.
  • Page 100 Printing Received Faxes Difficulty Suggestions  Condensed print Usually this is caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the Horizontal streaks  telephone line.
  • Page 101 If your Brother machine is on a line with the Distinctive Ring subscriber service, see Distinctive Ring on page 34. If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a pseudo/double-ring to alert you to answer voice calls.
  • Page 102 Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly. (See Connecting an external TAD (telephone answering device) on page 37.)
  • Page 103 For example: If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 104 Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click ® starting to scan. (Windows Scan Settings, Select to choose the Brother TWAIN/WIA driver.
  • Page 105 (Windows installed. If the Security Software warning appears on the PC screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it, and then install the Brother software.

  • Page 106: Dial Tone

    Unless interference is a recurring problem on your telephone line, you may prefer to use it only when needed. To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP).  Normal sets the modem speed at 14,400 bps.

  • Page 107: Machine Information

    Press Machine Info. (Caller ID history and Outgoing Call) Press Version. Faxes in memory  4 All Settings Press You can restore all settings to their factory settings. Brother strongly recommends performing this procedure before handing over or disposing of the machine.

  • Page 108: How To Reset The Machine

    How to reset the machine Press (Settings). Press s or t on the Touchpanel to display Initial Setup. Press Initial Setup. Press s or t to display Reset. Press Reset. Press s or t to display the type of reset (Machine Reset, Network, Address&Fax or All Settings) you want to do, and then press it.

  • Page 109: C Settings And Features Tables

    Settings and features tables Using the Settings Memory Storage Tables Even if there is a power failure, you will not lose your menu settings because they are Your machine’s Touchscreen LCD is easy to stored permanently. Temporary settings set up and operate. All you have to do is (such as Overseas Mode) will be lost.

  • Page 110: Settings Tables

    Settings tables The Settings tables will help you understand the selections and options in the machine's programs. The factory settings are shown in bold with an asterisk. (Settings) Level1 Level2 Level3 Options Descriptions Page — Lets you quickly and Shortcut Copy Quality easily recall and apply...
  • Page 111 Page — Sets the type of paper in General Setup Paper Type Plain Paper* the paper tray. (Continued) Inkjet Paper Brother BP71 Other Glossy Transparency — Sets the size of paper in Paper Size Letter* the paper tray. Legal 4"x6"...
  • Page 112 Level1 Level2 Level3 Options Descriptions Page Choose the Receive Setup Receive Receive Mode Fax Only* Mode that best suits Fax/Tel your needs. External TAD Manual Sets the number of rings Ring Delay before the machine answers in Fax Only or Fax/Tel mode. Sets the length of the F/T Ring Time 20Secs*...
  • Page 113 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Choose the initial setting Report Setting Transmission of the Transmission (Continued) On+Image Verification Report. Off* Off+Image Sets the interval for the Journal Period automatic printing of the Every 50 Faxes* Fax Journal.
  • Page 114 Automatically APIPA allocates the IP address from the link-local address range. See Software and Network User’s Guide. Go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 115 — Address settings. — Port — User Name — Password See Software and Network User’s Guide. Go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 116 See Software and Network User’s Guide. Go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk. (Settings) (continued) Level1 Level2...
  • Page 117 Settings and features tables Level1 Level2 Level3 Options Descriptions Page — You can shorten the dial Initial Setup Dial Tone Detection tone detection pause. (Continued) No Detection* — Adjusts the modem speed Compatibility Normal* to help resolve Basic(for VoIP) transmission problems. You can reset all the Reset Machine Reset...

  • Page 118: Features Tables

    Features tables (Fax) Level1 Level2 Level3 Options Descriptions Page — You can choose a number History Outgoing Send a fax from the Outgoing Call More Add to Address history and then send a Book fax to it, add it to the Delete Address Book, or delete —...
  • Page 119 Settings and features tables Level1 Level2 Level3 Options Descriptions Page — You can send a fax Options Real Time TX without using the (Continued) Off* machine’s memory. — If you are having difficulty Overseas Mode sending faxes overseas, Off* set this to On. Glass Scan Size —...
  • Page 120 Best — Choose the paper type Paper Type Plain Paper* that matches the paper in Inkjet Paper the tray. Brother BP71 Other Glossy Transparency — Choose the paper size Paper Size Letter* that matches the paper in Legal the tray.
  • Page 121 Settings and features tables Level1 Level2 Level3 Options Descriptions Page — You can choose to stack Options Stack/Sort Stack* or sort multiple copies. (Continued) Sort — You can make N in 1, 2 in Page Layout Off(1in1)* 1 ID, or Poster copies. 2in1(P) 2in1(L) 2in1(ID)
  • Page 122 Options (for Presto! Scan to OCR) in PageManager is the following downloaded for table.) Macintosh users. See Accessing Brother Support (Macintosh) on page 5.) (For more Configure the detailed Scan to Image Options information, see settings. the Options (for...
  • Page 123 Settings and features tables Options (for Scan to File, Scan to email and Scan to Image) Level1 Level2 Options1 Descriptions Page If you want to use the Options Set with TouchPanel Off (Set with Touchscreen to change the Computer)* machine’s settings, choose On. The settings below will appear when On is selected in Set with TouchPanel.
  • Page 124 Options (for Scan to OCR) Level1 Level2 Options1 Descriptions Page If you want to use the Options Set with TouchPanel Off (Set with Touchscreen to change the Computer)* machine’s settings, choose On. The settings below will appear when On is selected in Set with TouchPanel. You can choose the scan type Scan Type Color...
  • Page 125 — — ® FLICKR Please go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk. (Ink) NOTE will not appear if received faxes are in the memory.
  • Page 126 (Wi-Fi Setup) NOTE ® After the Wi-Fi is set up, you cannot change the settings from your Home screen. Change the settings for Wi-Fi in the Settings screen. Level1 Level2 Level3 Options Descriptions Page — — You can manually Setup Wizard configure your print server for a wireless network.

  • Page 127: Entering Text

    Settings and features tables Entering Text When you need to enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle among letters, numbers, and special characters. Inserting spaces To enter a space, press twice to choose special characters, then press the space button Or, you can press c twice to move the cursor.

  • Page 128: D Specifications

    Specifications General NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/. Printer Type Inkjet Piezo with 210 nozzles  1 Print Head Black: Piezo with 210 nozzles  3 Color: Memory Capacity 64 MB LCD (Liquid Crystal 1.8 in.
  • Page 129 Specifications Dimension 6.3 in. (161 mm) 16.1 in. (410 mm) 14.7 in. (374 mm) 20.4 in. (519 mm) Weight 17.2 lb (7.8 kg) Noise Level Sound Pressure Operating: 50 dB(A) (Maximum) 50 to 95 F (10 to 35 C) Temperature Operating: 68 to 91 F (20 to 33 C) Best Print Quality:...

  • Page 130: Print Media

    Print media Paper Tray Paper Input  Paper Type: Plain Paper, Inkjet Paper (coated paper), Glossy Paper and Transparency  Paper Size Letter, Legal, Executive, A4, A5, A6, Envelopes (Com-10, DL, C5, Monarch), Photo (4"  6")/(10  15 cm), Photo 2L (5"...

  • Page 131: Fax

    Specifications Compatibility ITU-T Group 3 Modem Speed Automatic Fallback 14,400 bps Scanning Width 8.19 in. (208 mm) (Letter) Printing Width 8.26 in. (210 mm) (Letter) Gray Scale B&W: 8 bit (256 levels) Color: 24 bit (8 bit per color/ 256 levels) Resolution Standard 203 ...

  • Page 132: Copy

    Copy Color/Black Yes/Yes Copy Width 8.26 in. (210 mm) Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Prints up to 1200  2400 dpi Resolution 2-sided  Paper Type: Plain paper  Paper Size: Letter, A4, A5, Executive When copying on Letter size paper.

  • Page 133: Scanner

    ® Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows XP, Windows Vista , Windows 7 and ® 8 (resolution up to 19200  19200 dpi can be selected by using the Brother scanner utility). Windows...

  • Page 134: Printer

    Plain paper  Paper Size: Letter, A4, A5, Executive Print Speed When the Borderless feature is set to On. See Paper type and size for each operation on page 21. When printing on Letter size paper. For detailed specifications visit http://www.brother.com/.

  • Page 135: Interfaces

    Specifications Interfaces Use a USB 2.0 interface cable that is no longer than 6 feet (2 m). Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB 1.1 interface.

  • Page 136: Network

    See Computer requirements on page 123. ® (Windows ) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/. (Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/.

  • Page 137: Computer Requirements

    PC Fax (Send) System OS X v10.8.x Scanning Conditions: For the latest driver updates, visit us at For WIA, 1200  1200 resolution. Brother Scanner Utility enables to enhance up to (in USA) http://www.brother.com/ 19200  19200 dpi. (in Canada) http://www.brother.ca/...

  • Page 138: Consumable Items

    For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/. What is Innobella™? Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...

  • Page 139: Index

    Index paper type ..........46 Shortcuts ........10 using scanner glass ......23 Accessories and supplies ......ii Cordless telephone (non-Brother) ... 40 Address Book Custom Ringing ........34 Groups Custom telephone features on a single changing ..........44 line ............89 Speed Dial changing ..........44...
  • Page 140 Extension telephone, using ......40 External telephone, connecting ....39 Ident-A-Call ..........33 Ident-A-Ring ..........33 Ink cartridges Fax codes ink dot counter ........55 changing ..........41 replacing ..........55 Fax Receive Code ......32 Innobella™ ..........124 Telephone Answer Code ......40 using .............40 Fax, from PC See Software and Network User’s Guide.
  • Page 141 Paper ..........19 Scanning capacity ..........22 See Software and Network User’s Guide. loading ........... 12 Serial Number how to find ....See inside front cover loading envelopes .........15 printable area ........17 Shortcuts ..........10 size ............18 adding ..........10 type ..........18 changing Personalized Ring ........34 Shortcut name ........
  • Page 142 Troubleshooting error messages on Touchscreen ..65 if you are having difficulty copying ..........89 data entry ...........91 incoming calls ........89 Network ..........90 paper handling ........84 phone line or connections ....86 print quality .........83 printing ..........81 printing received faxes .......86 receiving faxes ........87 scanning ..........90 software ..........90 maintenance messages on...
  • Page 143 Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.com...

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