Troubleshooting; Camera(S) Not Showing, Camera(S) Lagging, Or Software Crashing; Thermal Imager Shuts Off Unexpectedly; No Thermal Image - ICI FMX 640 Series User Manual

12.

Troubleshooting

If the user encounters any problems while using the imager, refer to the following
options. If the problem persists, disconnect the power and contact the customer
support department.

12-1 Camera(s) not showing, camera(s) lagging, or software crashing

• Close and reopen software
• Reconnect power & Ethernet cables
• Ensure that camera has been powered on for a few minutes
• Verify that static IP address is correct:
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• Restart computer
• Verify that correct software is installed
• Uninstall & reinstall software, running as administrator
• Verify that firewall is not blocking software
• Try newer or different version of IR Flash Pro software

12-2 Thermal imager shuts off unexpectedly

• Reconnect power & Ethernet cables
• Restart computer

12-3 No thermal image

• Open the lens cap
• If lens is foggy, use professional equipment to clean the lens

12-4 Camera out of focus

• Adjust focus ring
FMX 320/FMX 640 SERIES USER MANUAL
Default IPv4 of 192.168.10.110
Default subnet mask of 255.255.255.0
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