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11
Troubleshooting
If the user encounters any problems while using the imager, refer to the following
options. If the problem persists, disconnect the power and contact the customer
support department.
11-1 Thermal imager does not power on
•
Ensure battery is installed
•
Replace old battery
•
Charge battery
11-2 Thermal imager shuts off unexpectedly
•
Replace old battery
•
Charge battery
11-3 No thermal image
•
Open the lens cap
•
If lens is foggy, use professional equipment to clean the lens
11-4 Unclear or dark visible images
•
Turn on lights in imaging area
•
Turn on device light
•
If lens is foggy, use professional equipment to clean the lens
11-5 Camera out of focus
•
Adjust Lens Focus Adjuster
11-6 Temperature data is missing or has strange readings
•
Add a measurement spot, area, line, or tracker.
•
If the target's temperature is lower or higher than the limits of the camera,
it will display <XXX° or >XXX° with XXX being the min or max temperature
of the selected range.
I-CAM 380/I-CAM 640 P-SERIES USER MANUAL
89
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