Lenovo ThinkCentre neo 30a 22 Gen 3 Hardware Maintenance Manual
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Lenovo ThinkCentre neo 30a 22 Gen 3 Hardware Maintenance Manual

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Summary of Contents for Lenovo ThinkCentre neo 30a 22 Gen 3

  • Page 1 Thinkcentre neo 30a 22 Gen 3 Thinkcentre neo 30a 24 Gen 3 Thinkcentre neo 30a 27 Gen 3 Hardware Maintenance Manual...
  • Page 2 Third Edition (April 2023) © Copyright Lenovo 2023. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    ..Chapter 7. Notices and trademarks ....73 Chapter 5. Diagnostics ..39 © Copyright Lenovo 2023...
  • Page 4 neo 30a 22 Gen 3 neo 30a 24 Gen 3 neo 30a 27 Gen 3 Hardware Maintenance Manual...

  • Page 5: About This Manual

    Important: This manual is intended only for trained service technicians who are familiar with ThinkCentre computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkCentre computer, be sure to read and understand Chapter 1 “Important safety information” on page 1. © Copyright Lenovo 2023...
  • Page 6 neo 30a 22 Gen 3 neo 30a 24 Gen 3 neo 30a 27 Gen 3 Hardware Maintenance Manual...

  • Page 7: Chapter 1. Important Safety Information

    Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2023...

  • Page 8: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the computer covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 9: Safety Inspection Guide

    – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. –...

  • Page 10: Handling Electrostatic Discharge-Sensitive Devices

    Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
  • Page 11 • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. •...
  • Page 12 When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
  • Page 13 Chapter 1 Important safety information...
  • Page 14 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) neo 30a 22 Gen 3 neo 30a 24 Gen 3 neo 30a 27 Gen 3 Hardware Maintenance Manual...
  • Page 15 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 16 PRECAUCIÓN: Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM, dispositivos de fibra ótica ou transmissores) estiverem instalados, observe o seguinte: • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 neo 30a 22 Gen 3 neo 30a 24 Gen 3 neo 30a 27 Gen 3 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Important safety information...
  • Page 20 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 21 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 22 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Soulevez la machine avec précaution. ATTENTION: L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation.
  • Page 23 • Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder Gebäudeschäden vorliegen. • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. •...
  • Page 24 Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B. Beachten Sie Folgendes: Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel verwenden. Strahlungsbereich meiden. ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Arbeitsschutzrichtlinien beim Anheben der Maschine beachten. ACHTUNG: Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen.
  • Page 25 Chapter 1 Important safety information...
  • Page 26 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. neo 30a 22 Gen 3 neo 30a 24 Gen 3 neo 30a 27 Gen 3 Hardware Maintenance Manual...
  • Page 27 Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra.
  • Page 28 Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o trasmittenti), tener presente quanto segue: • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. •...
  • Page 29 Chapter 1 Important safety information...
  • Page 30 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 31 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. •...
  • Page 32 PELIGRO Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

  • Page 33: Chapter 2. Important Service Information

    • Do not drop a system board or apply any excessive force to it. • Avoid rough handling of any kind. • Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset. © Copyright Lenovo 2023...

  • Page 34: How To Use Error Codes

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 35: Chapter 3. Product Overview

    Chapter 3. Product overview Overview Description Description Item Item Air vents Camera* Combo audio jack Screen * for selected models © Copyright Lenovo 2023...

  • Page 36: Rear

    Rear Description Description Item Item Power button/Power button indicator Power connector HDMI™ out connector USB 3.2 connectors Ethernet connector USB 2.0 connectors Optical drive eject button* * for selected models neo 30a 22 Gen 3 neo 30a 24 Gen 3 neo 30a 27 Gen 3 Hardware Maintenance Manual...

  • Page 37: Chapter 4. Service Checkout And Symptom-To-Fru Index

    • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2023...

  • Page 38: Symptom-To-Fru Index

    – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? • Diagnostics version – Type and version level • Hardware configuration – Print (print screen) configuration currently in use –...

  • Page 39: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.
  • Page 40 • Whether the boot drive is working If the POST detects a problem, an error message appears on the screen. A single problem might cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time.

  • Page 41: Miscellaneous Error Conditions

    POST error message Description/Action Error code 8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 42 Message/Symptom FRU/Action Blank screen except for flashing cursor. 1. System Board 2. Primary Hard Disk Drive 3. Hard Disk Drive Cable Incorrect memory size during POST 1. Run the Memory tests. 2. Memory Module 3. System Board "Insert a Diskette" icon appears with a known-good 1.

  • Page 43: Undetermined Problems

    Message/Symptom FRU/Action Serial or parallel connector device failure (system board 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. System Board Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3.
  • Page 44 neo 30a 22 Gen 3 neo 30a 24 Gen 3 neo 30a 27 Gen 3 Hardware Maintenance Manual...

  • Page 45: Chapter 5. Diagnostics

    4. Run the diagnostic program. 5. Recover your operating system. See “Self-help resources” on page 40. 6. If the problem persists, contact Lenovo. UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices.

  • Page 46: Lenovo Diagnostic Tools

    If you are unable to isolate and resolve the problem after running the Vantage app, save and print the log files created by the program. You might need the log files when you speak to a Lenovo technical support representative.
  • Page 47 • Setup Guide want. • This User Guide • Regulatory Notice Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty •...
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  • Page 49: Chapter 6. Hardware Removal And Installation

    Common tool Isolated tweezers Common tool Hexagonal socket Common tool Silicone grease Consumable tool Polyamide tape Consumable tool Mylar tape Consumable tool Eraser Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool © Copyright Lenovo 2023...

  • Page 50: Major Frus And Crus

    Note: The silicone grease can be applied to the surfaces of the microprocessor and heat sink to eliminate air gaps. The hexagonal socket is used to pick up the antenna connectors. Major FRUs and CRUs Your computer contains the following types of CRUs and FRUs: •...
  • Page 51 Chapter 6 Hardware removal and installation...
  • Page 52 Number Description Self-service CRU Optional-service CRU Computer stand (type 1) * Smart cable clip * Computer stand (type 2) * Speaker Hard disk drive bracket Hard disk drive * Hard disk drive foil * Computer cover Heat sink CPU fan Middle frame Optical drive cover * Optical drive dummy cover *...
  • Page 53 Hard disk drive cable * Hinge cover System board frame System board Speaker screws * For selected models For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go http://www.lenovo.com/serviceparts-lookup Chapter 6 Hardware removal and installation...

  • Page 54: System Board

    System board Description Description Item Item Internal speaker connector Power button board connector LCD LVDS connector LCD backlight connector Microphone module connector Memory slot (DIMM1) Camera module connector Memory slot (DIMM2) Hard disk drive connector System fan connector M.2 Wi-Fi card slot Optical drive board connector M.2 solid-state drive slot Coin-cell battery...

  • Page 55: Removing And Installing Hardware

    Removing and installing hardware This section provides instructions on how to remove and install hardware for your computer. You can expand the capabilities of your computer and maintain your computer by removing or installing hardware. Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Important safety information”...

  • Page 56: Hinge Cover

    2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the computer cover is facing up. Removal steps Hinge cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions.

  • Page 57: Computer Stand

    Computer stand Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the power cord and ac power adapter. See “Power cord and ac power adapter” on page 49. 2.

  • Page 58: Optical Drive

    Optical drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. For access, do the following: 1. Remove the power cord and ac power adapter. See “Power cord and ac power adapter” on page 49. 2.

  • Page 59: Computer Cover

    Computer cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...
  • Page 60 Removal steps Note: Do not separate the computer cover directly. Otherwise, the camera module cable may be damaged. neo 30a 22 Gen 3 neo 30a 24 Gen 3 neo 30a 27 Gen 3 Hardware Maintenance Manual...

  • Page 61: Camera Module

    Camera module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 62: Hard Disk Drive

    Hard disk drive Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the internal storage drive, observe the following guidelines: •...

  • Page 63: Hard Disk Drive Foil

    • Do not touch the contact edge of the internal storage drive. Otherwise, the internal storage drive might get damaged. • Do not apply pressure to the internal storage drive. • Do not make the internal storage drive subject to physical shocks or vibration. Put the internal storage drive on a soft material, such as cloth, to absorb physical shocks.
  • Page 64 Attention: The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data. When handling the internal storage drive, observe the following guidelines: • Replace the internal storage drive only for upgrade or repair. The internal storage drive is not designed for frequent changes or replacement.

  • Page 65: Microphone Module

    Microphone module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 66: Speakers

    Speakers Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.

  • Page 67: Power Switch Board

    Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1. Remove the power cord and ac power adapter. See “Power cord and ac power adapter” on page 49. 2.

  • Page 68: System Board Frame

    7. Disconnect the power switch board cable. Removal steps System board frame Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 69: M.2 Solid-State Drive

    • Do not attempt to replace the Intel Optane memory in the M.2 solid-state drive slot. Replacement of the Intel Optane memory must be done by a Lenovo-authorized repair facility or technician. • The internal storage drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.

  • Page 70: Wi-Fi Card

    • “Computer cover” on page 53. • “System board frame” on page 62. Removal steps Note: Remove the film that covers the thermal pad (if any) when installing the M.2 solid-state drive. Wi-Fi card Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. neo 30a 22 Gen 3 neo 30a 24 Gen 3 neo 30a 27 Gen 3 Hardware Maintenance Manual...
  • Page 71 The heat sink might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove these parts in order, if any: • “Power cord and ac power adapter” on page 49. •...

  • Page 72: Memory Module

    Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Attention: Do not touch the contact edge of the memory module. Otherwise, the memory module might get damaged. For access, remove the following parts in order: •...

  • Page 73: Cpu Fan

    CPU fan Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 74: Heat Sink

    Heat sink Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat sink might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...

  • Page 75: Middle Frame

    Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. The heat-sink-and-fan assembly and microprocessor might be very hot.
  • Page 76 Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. For access, remove the following parts in order: •...

  • Page 77: Front Bezel

    Front bezel Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool.
  • Page 78 neo 30a 22 Gen 3 neo 30a 24 Gen 3 neo 30a 27 Gen 3 Hardware Maintenance Manual...

  • Page 79: Chapter 7. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 80 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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