Troubleshooting - Eureka NER650 Owner's Manual

Make sure robot is off and charging plug is unplugged.
Problem Scenarios
Robot moves back from
dock but doesn't begin
cleaning
Robot speaker not
working
App shows the robot
is disconnected
App operations show
delayed reactions
Unable to charge

Troubleshooting

-
Check if there is any debris or objects stuck in
or around the wheels and in between the front
bumper sensor plate.
-
Remove any obstacles in front of or around the
robot.
-
Clean dust from the front sensors and bottom
sensors on the robot.
- Turn off the silence mode in the App.
- Turn up the volume in the Eureka App.
- Reconnect the robot to Wi-Fi.
- Restart the router.
- Turn on the power switch of the robot cleaner.
- If necessary try adding the robot again per the
initial pairing instructions.
- After system startup, long press the network
pairing key on the robot for 3 seconds, and
release it after you hear a beep, and then add a
new device according to guidelines in the app.
- Restart the router and reduce the number of
users connected to the router.
- Check the settings of your mobile itself to
ensure it is connected to Wi-Fi and that the
Wi-Fi is working properly.
- Verify power is connected and all plugs are
securely connected.
- Make sure that the metal plates on the bottom
of the robot and the contact points on the
charging dock are contacting correctly.
- The power indicator of the robot flashes to
indicate the robot is charging, or check
the power level display through App.
- If robot hasn't been used in a long time it will
need to fully recharge before use.
- The battery cannot be charged below
freezing. Robot must be charged and
stored at room temperature.
Solutions
www.eureka.com
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