Eureka NER650 Owner's Manual page 20

Make sure robot is off and charging plug is unplugged.
Problem Scenarios
Robot not returning to
charging dock
Robot is stuck
Robot returns to charge
without completing the
cleaning
Robot is not cleaning
when scheduled
Robot is not moving
Robot does not clean
at scheduled times
18
Eureka Customer Service HELPLINE 1-800-282-2886
Troubleshooting
- See the "Initial Use" section.
- The robot should activate its escape mode
automatically, but if not then pick it up and
move it away from the obstacle.
- Clean any entangled debris or hair from side
brush, and restart the robot to check for
normal operation, or otherwise contact service
department.
- Remove obstacles from area robot is cleaning.
- Charge the robot.
- Reset the scheduled cleaning time in the app.
- Make sure to disable the Do Not Disturb mode.
- Charge the robot.
- Place the robot flat against the ground.
- Contact the service department.
- Ensure the robot is turned on.
- Ensure the remaining battery level is sufficient.
- Check scheduled cleaning times in the App:
check whether the status key is turned on, the
scheduled cleaning time is correct, and the
cleaning frequency is only one time (if you
want the robot to have a reoccuring cleaning
time, reset the timing schedule in the App).
- Make sure the robot is sitting correctly on the
charging dock and has fully recharged. Ensure
there is no dust blocking the front sensors and
the contact charging points on the bottom of
robot.
- In "Setup" menu items, click "Device Info Item",
then click "Sync Now" under the time zone
section to ensure robot is programmed to your
correct time zone.
Solutions