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Troubleshooting
Fault Code
1
Battery pack voltage is too high
2
Battery pack voltage is too low
3
AC output current is too high
4
Bus voltage is too high
5
Bus voltage is too low
XT60 port temperature is too
6
XT60 port temperature is too
7
8
AC input current is too high
PSDR board temperature is too
11
PSDR board temperature is too
12
13
The fan has stalled
Output current of XT60 port is
14
Input voltage of XT60 port is
15
16
AC input voltage is too high
17
AC input voltage is too low
Error Type
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Turn off all the power supplies, and only charge with the battery pack;
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), then try to restart the unit
by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes at room temperature, then try to restart the unit by only charging with the
solar/car charging socket (XT60);
low
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes in a cool place, then try to restart the unit by only charging with the solar/car
charging socket (XT60);
high
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for
5 minutes in a cool place, then try to restart the unit by only charging with the AC
charging cable;
high
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes at room temperature, then try to restart the unit by only charging with the
AC charging cable;
low
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for
5 minutes, then try to restart the unit by only charging with the solar/car charging
socket (XT60);
too high
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for
5 minutes, then try to restart the unit by only charging with the solar/car charging
socket (XT60);
too high
• Check if firmware updates are available, and upgrade to the latest version.
• Turn off all the power supplies (including the battery pack), let the unit stand for 5
minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
Solution
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