Compaq Presario 1900 Series Maintenance & Service Manual

Compaq Presario 1900 Series Maintenance & Service Manual

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Maintenance & Service Guide
Models: XL1, XL160, XL161, XL162, XL163, and XL165
Welcome to the Maintenance & Service Guide
(MSG). This online guide is designed to serve the
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Compaq products. The
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Troubleshooting
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Summary of Contents for Compaq Presario 1900 Series

  • Page 1: Table Of Contents

    Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 assistenza compaq Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Presario 1900 Series Welcome to the Maintenance & Service Guide (MSG).
  • Page 2: Before You Begin

    Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Before You Begin Table Of Contents Notice Preface Product Description...
  • Page 3 OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. ©1998 Compaq Computer Corporation.
  • Page 4 Technician Notes WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard.
  • Page 5 Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Specifications This chapter covers the following specifications of Compaq Presario 1900 Series Portable Computers: Physical and Environmental System Interrupts System DMA System I/O Addresses System Memory Catalog Display Information...
  • Page 6 Nonoperating 240 G, 2 ms, half sine Vibration Operating 0.5 G Nonoperating 1.5 G NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. Compaq Presario 1900 Series Portable Computers operate well within this range of temperatures. Next Page...
  • Page 7 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Specifications System Interrupts Device(s) System Timer Standard 101/102-Key or Microsoft...
  • Page 8 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Specifications System DMA Device(s) ESS 1946 Audio Controller ESS 1946 Audio Controller...
  • Page 9 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Specifications System I/O Address I/O Address System Function (Shipping Configuration)
  • Page 10 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Specifications System I/O Address I/O Address System Function (Shipping Configuration)
  • Page 11 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Illustrated Parts Catalog This System Unit section Boards provides...
  • Page 12 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Parts Catalog Before You Begin Specifications Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Illustrated Parts Catalog System Unit System Unit Description Boards Display 1.
  • Page 13 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Illustrated Parts Catalog Boards System Unit Description Spare Part...
  • Page 14 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Illustrated Parts Catalog Display Panel Assembly System Unit Description Spare...
  • Page 15 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Illustrated Parts Catalog Mass Storage Devices System Unit Spare...
  • Page 16 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Illustrated Parts Catalog Miscellaneous Hardware System Unit Spare Part...
  • Page 17 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Illustrated Parts Catalog Miscellaneous Parts System Unit Description Spare...
  • Page 18 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Illustrated Parts Catalog Documentation and Software Description Spare Part Number...
  • Page 19 Battery Operations Product Description Pin Assignments Index Illustrated Parts Catalog Configure To Order Features Compaq Presario 1900T Portable Computer Configure To Order Features Processors Celeron 500 uPGA2 Pentium III 500 uPGA2 System Memory 100MHz 64 SD (down) 100MHz 96SD (64down + 32up)
  • Page 20 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Compaq Models and Presario Features 1900 Series...
  • Page 21 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Compaq Discovery 1900 Series Portable Computer Features Models Controls and Model Model Lights XL160 XL161 Display 12. 1" TFT 12. 1" TFT...
  • Page 22 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Front of Unit Features 1. Display 9. TouchPad Controls and 10.
  • Page 23 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Status Panel Features Lights Controls and 1.
  • Page 24 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Left Side Components Features 1. Security...
  • Page 25 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Right Side Components Features 1. Battery...
  • Page 26 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Bottom of Unit Features 1. Wedge...
  • Page 27 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Left Side and Features Components...
  • Page 28 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Right Side Components Features of the...
  • Page 29 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Rear Connectors Features 1. Modem Jack...
  • Page 30: Product Description

    Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Integrated 10/100BaseT Ethernet Port Replicator...
  • Page 31 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Product Description Models and Integrated 10/100BaseT Features Ethernet Port...
  • Page 32 Pin Assignments Index Product Description Compaq Presario 1900 Series Portable Computers are equipped with Advanced Power Management (APM). This Models and management system allows you to conserve battery power and customize the power saving settings to suit your individual Features needs.
  • Page 33: Specifications

    Pin Assignments Index Pin Assignments This appendix provides connector pin assignment tables for Compaq Presario 1900 Series Portable Computers. For more information on connectors, refer to the section Rear Connectors. NOTE: The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk (*).
  • Page 34 United States December 11, 2002 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures This section explains the removal and replacement procedures for the computer.
  • Page 35 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Electrostatic Discharge A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
  • Page 36 Screws The screws used in the computer are not interchangeable. If an incorrect screw is used during the reassembly process, it can damage the unit. Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
  • Page 37 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Cables and Connectors Most cables used throughout the unit are ribbon cables. Cables must be handled with extreme care to prevent damage.
  • Page 38 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing a Cable from the...
  • Page 39 To prevent damage, do not allow metal objects to touch the Heatspreader battery contacts. Place only the battery pack for the Compaq Presario 1900 Series Processor Portable Computers into the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily.
  • Page 40 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Battery Pack...
  • Page 41 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing Electrostatic the Hard Discharge...
  • Page 42 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Keyboard Discharge...
  • Page 43 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Keyboard, continued Place the unit right side...
  • Page 44 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Memory Module...
  • Page 45 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Modem Discharge...
  • Page 46 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Modem, continued 4. Disconnect the...
  • Page 47 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Heatspreader Discharge...
  • Page 48 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Heatspreader Discharge...
  • Page 49 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Heatspreader Discharge...
  • Page 50 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Processor Discharge...
  • Page 51 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Processor Discharge...
  • Page 52 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic 13.3 inch...
  • Page 53 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the 13.3 inch Display...
  • Page 54 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the 13.3 inch Display...
  • Page 55 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the 13.3 inch Display...
  • Page 56 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the 13.3 inch Display...
  • Page 57 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the 13.3 inch Display...
  • Page 58 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Upper CPU...
  • Page 59 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Upper CPU Cover...
  • Page 60 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Upper CPU Cover...
  • Page 61 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Hard Electrostatic Drive/Battery...
  • Page 62 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing Electrostatic the Converter Discharge...
  • Page 63 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Low Voltage...
  • Page 64 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Fan Assembly...
  • Page 65 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic System Board...
  • Page 66 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the PC Card Slot...
  • Page 67 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removing the Display Panel Assembly Hinge Bracket Remove two screws...
  • Page 68 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index (Illustration not shown but is Removing the System forthcoming.) Board (Continued) 13.
  • Page 69 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic Speaker Discharge...
  • Page 70 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Procedures Removing the Electrostatic DVD or CD-...
  • Page 71 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Removal and Replacement Removing the DVD or CD-ROM Procedures...
  • Page 72 Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Troubleshooting This section covers troubleshooting information Preliminary for the Compaq Presario 1900 Series Portable Steps Computers. The basic steps in troubleshooting Clearing the include: Power-On Password 1. Follow the Preliminary...
  • Page 73 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Troubleshooting Preliminary Steps Before running POST, complete the following preliminary steps: If a power-on password has been established, type the password and press the Enter key.
  • Page 74 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Troubleshooting Running POST To run POST, complete the following steps: Turn off the computer, then turn on the computer.
  • Page 75 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Troubleshooting Clearing the Power-on Password If the password is not...
  • Page 76 Troubleshooting Compaq Diagnostics Compaq Diagnostics is installed on the hard drive of the computer. Run the Diagnostics utilities when you want to view or test system information and if you have installed or connected devices. If you run Compaq Diagnostics from a diskette, ensure that it is version 10.11 or later.
  • Page 77 Battery Operations Product Description Pin Assignments Index Troubleshooting Contacting Compaq Support Obtain the following information before contacting Compaq Reseller Support: Product name Product serial number Purchase date Conditions under which the problem occurred Any error messages that have occurred Hardware configuration...
  • Page 78 Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostic program. These error codes help identify possibly defective subassemblies. The following tables list error codes, a description of the error condition, and the action required to resolve the error condition.
  • Page 79 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Troubleshooting Troubleshooting Without Diagnostics This section provides information about how to identify and correct some common hardware, memory, and software problems.
  • Page 80 Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Troubleshooting Solving PC Card Problems Some common causes and solutions for PC Card problems are listed in the following table.
  • Page 81: Table Of

    Maintenance & Service Guide Presario 1900 Series Models: XL1, XL160, XL161, XL162, XL163, and XL165 Before You Begin Specifications Parts Catalog Removal Sequence Troubleshooting Battery Operations Product Description Pin Assignments Index Troubleshooting Solving Minor Problems Some minor problems and possible solutions are outlined in the following tables. If the problem appears related to a software application, check the documentation provided with the software.
  • Page 82 2:50 hr Disposing of a Used Battery Pack In the interest of safeguarding our environment. Compaq Computer Corporation recommends that nickel metal hydride (NiMH) and lithium ion (Li ion) battery packs be recycled. Battery packs should be handled in accordance with country, state, province, or local regulations.

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