ACU-RITE 02064CAUDI Instruction Manual page 18

Troubleshooting
Problem
Cannot access data
online or on the
AcuRite mobile app
No data received from
indoor display
If your AcuRite product does not operate properly after trying
the troubleshooting steps, visit www.AcuRite.com or call
(877) 221-1252 for assistance.
• Verify under Status that data was received from the
indoor display. The timestamp should update every
18-36 seconds.
• Verify that you created an account or logged into
an existing account at www.MyAcuRite.com or in
the AcuRite app, and that you input the display's
DEVICE ID as a part of the account setup.
• Verify the PC that the display is connected to is
always powered ON.
• Verify the PC that the display is connected to is
always connected to the internet.
• Verify that the display's DEVICE ID is entered
correctly in the PC Connect software on your PC.
• Verify that "Sharing" is enabled in the PC Connect
software on your PC.
• Verify that the display's DEVICE ID is correct in your
www.MyAcuRite.com and/or AcuRite mobile app
account.
• Follow on-screen troubleshooting steps in the PC
Connect software.
• Verify that the USB cable is securely connected to the
display AND to the PC.
• Verify the display is powered ON.
• Restart the PC Connect software.
• Unplug the USB cable from the PC for 1 minute,
then plug the cable back in again.
• USB port may be malfunctioning, try using a different
USB port.
18
Possible Solution