Raynor Prodigy III User Manual page 21

Troubleshooting
Additional Troubleshooting (Continued)
Door loses limits:
• Collar not tightened securely. Tighten collar and reprogram limits (see Adjustment Step 3).
The garage door opener moves when the door is in operation:
• Some minor movement is normal for this product. If it is excessive the collar will wear prematurely.
• Check to make sure the torsion bar is not moving left/right excessively.
• Check to make sure the torsion bar is not visibly moving up and down as it rotates.
• Check that the opener is mounted at a right angle to the jackshaft. If not, move the position of the mounting bracket.
Automatic door lock connector will not fit the door opener plug:
Older model 24V door locks are incompatible. Use automatic door lock model 841LM, see Accessories page
Automatic garage door lock does not activate when garage door opens or closes:
In battery backup mode, the automatic garage door lock will unlock when the garage door is opened, and will remain disabled until
power is restored.
The door opener is beeping:
• Indicates unattended closure. The opener has been activated by the myQ App or the Garage and Gate Monitor.
• A solid orange LED with beep, sounding approximately every 2 seconds, indicates the door opener is operating on battery power.
• A blinking orange LED with beep, sounding every 30 seconds, indicates the battery is low.
• A solid red LED with beep, sounding every 30 seconds, indicates the 12V battery will no longer hold a charge and needs to be
replaced.
The garage door is beeping and the red LED is blinking:
The battery charge is low or the battery is dead.
• Replace the battery.
myQ Smartphone Control, wireless myQ devices, and Timer-To-Close will not work:
• When in Battery Backup mode, myQ Smartphone Control, wireless myQ devices and Timer-To-Close will be disabled.
• myQ Remote LED Light must be installed to enable use of Timer-to-Close or myQ Smartphone Control of the door. Plug in
the myQ Remote LED Light and make sure it is programmed to the garage door opener. It may take up to 5 minutes to enable
Timer-to-Close and myQ Smartphone Control.
Door travels faster or slower than expected:
• Verify your drum setting is appropriate via the steps shown on page 14.
Door speed varies over travel:
• Verify your drum setting is appropriate via the steps shown on page 14.
Cable unspooling upon obstruction near top limit
• If cable unspools, please contact a Professional Door Dealer for service.
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