Quadra-Fire CASTILE-MBK-C Owner's Manual
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Quadra-Fire CASTILE-MBK-C Owner's Manual

Castile pellet appliance
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INSTALLER: Leave this manual with party responsible for use and operation.
OWNER: Retain this manual for future reference.
Contact your dealer with questions on installation, operation, or service.
NOTICE: DO NOT DISCARD THIS MANUAL
CASTILE PELLET APPLIANCE
MODEL NUMBERS:
CASTILE-MBK-C
CASTILE-PMH-C
CASTILE-TWL-C
Check building codes prior to installation.
• Installation MUST comply with local, regional, state
and national codes and regulations.
• Consult local building, fire officials or authorities
having jurisdiction about restrictions, installation
inspection, and permits.
Installation and service of this appliance should be performed by
qualified personnel. Hearth & Home Technologies recommends
HHT Factory Trained or NFI certified professionals.
1
Owner's Manual
Operation & Care
CAUTION
R
If the information in these instructions is
not followed exactly, a fire could result
causing
injury, or death.
• Do not store or use gasoline or other flammable vapors
and liquids in the vicinity of this or any other appliance.
• Do not over fire - If appliance or chimney connector
glows, you are over firing. Over firing will void
your warranty.
• Comply with all minimum clearances to combustibles
as specified.
Failure to comply may cause house fire.
• Do not touch glass until it is cooled
• NEVER allow children to touch glass
• Keep children away
• CAREFULLY SUPERVISE children in same room
as fireplace.
• Alert
children
high temperatures
• High temperatures may ignite clothing or other
flammable materials.
• Keep
clothing,
flammable materials away.
Tested and approved for wood pellets only. Burning of
any other type of fuel voids your warranty.
NOTE: To obtain a French translation of this manual,
please contact your dealer or visit
REMARQUE : Pour obtenir une traduction française de
ce manuel, s'il vous plaît contacter votre revendeur ou
visitez
www.quadrafire.com
7021-802K
WARNING
property
damage,
WARNING
HOT SURFACES!
Glass and other surfaces are hot during
operation AND cool down. Hot glass will
cause burns.
and
adults
to
furniture,
draperies
CAUTION
www.quadrafire.com
personal
hazards
of
and
other
02/23

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Summary of Contents for Quadra-Fire CASTILE-MBK-C

  • Page 1 • Do not store or use gasoline or other flammable vapors MODEL NUMBERS: and liquids in the vicinity of this or any other appliance. CASTILE-MBK-C • Do not over fire - If appliance or chimney connector CASTILE-PMH-C glows, you are over firing. Over firing will void your warranty.

  • Page 2: Sample Of Serial Number / Safety Label

    Welcome to the Quadra-Fire Family NOTE: Clearances may only be reduced by means approved by the regulatory authority having jurisdiction A. Sample of Serial Number / Safety Label LOCATION: Back of Appliance Model Serial No. Test Lab & Name Report No.

  • Page 3: Table Of Contents

    S. Thermostat Battery Replacement ....16 T. Frequently Asked Questions ....17 Quadra-Fire is a registered trademark of Hearth & Home Technologies. 7021-802K...

  • Page 4: Warranty Policy

    B. Warranty Policy Hearth & Home Technologies LIMITED LIFETIME WARRANTY Hearth & Home Technologies, on behalf of its hearth brands (“HHT”), extends the following warranty for HHT gas, wood, pellet and electric hearth appliances that are purchased from an HHT authorized dealer. WARRANTY COVERAGE: WARRANTY PERIOD: distributor, whichever occurs earlier.
  • Page 5 WARRANTY CONDITIONS: • This warranty only covers HHT appliances that are purchased through an HHT authorized dealer or distributor. A list of HHT authorized dealers is available on the HHT branded websites. • • This warranty is only valid in the country in which the HHT authorized dealer or distributor that sold the appliance resides. •...

  • Page 6: Listing And Code Approvals

    Listing and Code Approvals A. Appliance Safety Certification C. BTU & Efficiency Specifications Model CASTILE-MBK-C, CASTILE-PMH-C, & EPA Certification Number: 175-19 Number: CASTILE-TWL-C Number: Laboratory: OMNI Test Laboratories, Inc. EPA Certified Emissions: 1.1 grams per hour Report *LHV Tested Efficiency: 70.4% 061-S-77d-6.2...

  • Page 7: Glass Specifications

    WARNING D. Glass Specifications This appliance is equipped with 5mm ceramic glass. Fire Risk. Replace glass only with 5mm ceramic glass. Please contact Hearth & Home Technologies disclaims any your dealer for replacement glass. responsibility for, and the warranty will be E.

  • Page 8: Operating Instructions

    Operating Instructions C. Combustible Materials WARNING Material made of/or surfaced with following materials: Fire Risk. Wood • Do not operate appliance before reading Compressed Paper and understanding operating instructions. Plant Fibers • Failure to operate appliance properly may Plastic cause a house fire. Plywood/OSB Sheet Rock (drywall) Visit...

  • Page 9: Before Your First Fire

    CAUTION CAUTION Do not b urn fuel that contains an additive; (such as Tested and approved for wood pellets and shelled corn. soybean oil). Burning of any other type of fuel voids your warranty. • May cause hopper fires • Damage to product may result •...

  • Page 10: General Operating Information

    G. General Operating Information H. Starting Your First Fire 1. Thermostat Calls For Heat: The appliance is like most 1. A thermostat is required for proper operation of this modern furnaces; when the thermostat calls for heat, appliance. At this time, fill the hopper with pellets, set the your appliance will automatically light and deliver heat.

  • Page 11: Fire Characteristics

    I. Fire Characteristics J. Feed Rate Adjustment Instructions A properly adjusted fire with the heat output control switch The feed adjustment control rod is factory set, and should set on “high” has a short active flame pattern that extends be adequate for most fuels. However, if the flame height is out of the fire pot approximately 4 inches (102mm).

  • Page 12: Ignition Cycles

    K. Ignition Cycles M. Clear Space 1. At the beginning of each ignition cycle, it is normal to see NOTICE: Clearances may only be reduced by means some smoke in the firebox. The smoke will stop once the approved by the regulatory authority having jurisdiction. fire starts.

  • Page 13: Thermostat Controls

    N. Thermostat Controls O. Thermostat Setup Options TEMPERATURE (HEAT / OFF) SWITCH: Setup options for how the thermostat will function are performed using a menu on the display screen. Set this switch to HEAT to control your appliance. The off position will disable the appliance.

  • Page 14: Thermostat Operation Instructions

    ITEM #08 (TEMPERATURE DIFFERENTIAL): TEMPERATURE HOLD: Temperature hold is used for maintaining a fixed set • The thermostat works by turning your heating system on temperature; once a HOLD is initiated, the thermostat will and off whenever the room temperature varies from the maintain the set temperature indefinitely.

  • Page 15: Thermostat Other Features

    COPY PROGRAM FEATURE: KEYPAD LOCKOUT: Using similar instructions as set temperature programs the There is the option to lock the front panel buttons to COPY button will allow a whole day of set program events prevent unauthorized tampering of your thermostat to be copied to another day.

  • Page 16: Thermostat Battery Replacement

    SOFTWARE RESET: CONNECT THERMOSTAT WIRES TO APPLIANCE: Software reset is used to erase ALL temperature events, and There is a 4 screw terminal block located on the back to return all user-adjustable software settings back to their lower left corner of the stove directly above the power cord original factory default settings.

  • Page 17: Frequently Asked Questions

    T. Frequently Asked Questions What causes my glass to become dirty? If the glass has white ash build up it is normal and the glass should be cleaned. If it is a black soot build up airflow through the unit may be restricted. The most often cause is overdue maintenance and cleaning. See Maintaining and Servicing on page 18 and/or make adjustments to the trim control.

  • Page 18: Maintenance And Service

    Maintenance and Service When properly maintained, your fireplace will give you many CAUTION years of trouble-free service. Contact your dealer to answer question regarding proper operation, troubleshooting and Shock and Smoke Hazard service for your appliance. Visit www.quadrafire.com/ • Turn down thermostat, let appliance owner-resources to view basic troubleshooting, FAQs, use completely cool and exhaust blower must...

  • Page 19: General Maintenance And Cleaning

    C. General Maintenance and Cleaning 1. Types of Fuel: The type of fuel you are burning will dictate how often you have to clean your fire pot. If the fuel you are burning has a high dirt or ash content or you are burning shelled field corn, it may be necessary to clean the fire pot more than once a day.
  • Page 20 5. Disposal of Ashes 7. Cleaning Beneath Heat Exchanger • Frequency: As needed • Frequency: Monthly or after burning 1 ton of fuel • By: Homeowner • By: Homeowner Ashes should be placed in a steel container with a tight- a.
  • Page 21 10. Soot and Fly Ash: Formation & Need for Removal 13. Cleaning Exhaust Blower - Requires No Lubrication in Exhaust Venting System. • Frequency: Yearly or as needed • Frequency: Yearly or more frequently depending on • By: Qualified Service Technician ash build-up.

  • Page 22: Soot Or Creosote Fire Awareness

    D. Soot or Creosote Fire Awareness Incorrect The chimney should be inspected periodically during the heating season to determine if a creosote build-up has occurred. If a significant layer of creosote has accumulated (1/8 inch [3mm] or more) it should be removed to reduce the risk of chimney fire.

  • Page 23: Troubleshooting Guide

    Troubleshooting Guide With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION...
  • Page 24 SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION Out of fuel. Check hopper, fill with fuel. #2 snap disc may be defective. Replace snap disc. Firebox door must be closed securely. Check exhaust blower is plugged in and operating. Check vacuum switch is plugged in. Check vacuum hose is in good condition, clear and connected at both ends.

  • Page 25: Service Parts Replacement

    Service Parts Replacement A. Blowers 2. Combustion Blower PART NUMBER: 812-4400 1. Convection Blower a. Turn down thermostat, let appliance completely cool PART NUMBER: 812-4900 and then unplug appliance before servicing. b. The convection blower is located at the bottom rear NOTE: The convection blower must be removed before of the appliance and is housed inside a screen box.

  • Page 26: Snap Disc #2

    B. Snap Disc #2 Hook PART NUMBER: SRV7000-268 Hook NOTE: Combustion Blower Gasket is also required. Sold separately under Part Number SRV240-0812. Convection Cover 1. Turn down thermostat, let appliance cool completely if running. Then unplug appliance before servicing. Disconnect appliance from venting at the rear of appliance.

  • Page 27: Baffle

    C. Baffle Brick is flush against back wall PART NUMBER: 7001-034 1. Follow Proper Shutdown Procedures on page 2. The top baffle has a hook on the bottom left side that Brick in rests on the top lip of the cast brick. There is a tab on front of the bottom right side that hooks into the side bracket.

  • Page 28: Igniter

    E. Igniter F. Glass PART NUMBER: SRV7000-462 PART NUMBER: SRV7021-032 1. Shut down the appliance by turning down the thermostat 1. Open the face and remove door from the appliance by and let the appliance completely cool down. After the lifting door off of hinge points and lay on a flat surface appliance has cooled down, unplug it and remove the face down.

  • Page 29: Reference Materials

    Reference Materials A. Component Functions When describing the location of a 1. Control Box component, it is always AS YOU FACE a. The control box is located on upper right side of THE FRONT OF THE APPLIANCE. appliance, behind the right side panel and above the vacuum switch.
  • Page 30 17. Snap Disc #1 (Convection Blower) 110°F: Snap disc 20. Vacuum Switch: The vacuum switch is located on the #1 is located on the right side of the appliance on the lower right side of the appliance behind right side panel. bottom of the heat exchanger box.

  • Page 31: Component Locations

    B. Component Locations Heat Output Switch High Reset Button Reset Button Combustion Blower Convection Blower & Housing Feed Motor Figure 31.1 Heat Exchanger Tubes Cleaning Rods Figure 31.2 Red Call Light is located on top of Junction Box behind the Control Box. FUSE Control Box Fuse...

  • Page 32: Service And Maintenance Log

    C. Service and Maintenance Log Date of Service Performed By Description of Service 7021-802K 02/23...
  • Page 33 Date of Service Performed By Description of Service 7021-802K 02/23...

  • Page 34: Service Parts List

    Castile-C Service Parts Beginning Manufacturing Date: April 2019 Castile Pellet Freestanding Stove Ending Manufacturing Date: Active CASTILE-TWL-C, CASTILE-MBK-C, CASTILE-PMH-C Part number list on following pages. 02/23 7021-802K 02/23...
  • Page 35 Castile-C Service Parts Beginning Manufacturing Date: April 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. . Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 36 Castile-C Service Parts Beginning Manufacturing Date: April 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. . Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 37 Castile-C Service Parts Beginning Manufacturing Date: April 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. . Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 38 Castile-C Service Parts Beginning Manufacturing Date: April 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. . Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 39 Castile-C Service Parts Beginning Manufacturing Date: April 2019 Ending Manufacturing Date: Active IMPORTANT: THIS IS DATED INFORMATION . Parts must be ordered from a dealer or Stocked Hearth and Home Technologies does not sell directly to consumers distributor. . Provide model number and serial number when requesting service parts from your dealer or distributor.
  • Page 40 Hearth & Home Technologies 352 Mountain House Road Halifax, PA 17032 Division of HNI INDUSTRIES Please contact your Quadra-Fire dealer with any questions or concerns. For the number of your nearest Quadra-Fire dealer log onto www.quadrafi re.com CAUTION DO NOT DISCARD THIS MANUAL •...

This manual is also suitable for:

Castile-pmh-cCastile-twl-c

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