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Troubleshooting
Below are some of the issues you may run into. If you don't see the issue you're experiencing
below, visit support.BISSELL.com.
Problem
Possible Cause
Machine Issues
Machine is not
Battery is depleted.
powering ON
Machine is not
Charger plug/cord not properly
charging
connected.
Wet Cleaning Issues
Dirty water tank plug gasket is dirty.
Dirty water tank and plug are not
Machine is
properly installed.
leaking
or making
Dirty water tank is full.
a whistling
sound
Machine is in an incorrect position.
Pump not primed.
Reduced
Spray nozzle clogged.
or no spray
Machine is in an incorrect position.
Dirty water tank not properly
installed.
Suction lens not properly installed
or is clogged.
Reduced
or no suction
Suction lens not engaged
with carpet.
Debris on filter.
Dry Cleaning Issues
Dirt tank is full.
Dirt tank isn't properly installed.
Tool is loose (if tool is used).
Filter is dirty or needs to be
Low suction
replaced.
Clog in tank opening or tool.
Filter assembly is missing or
installed incorrectly.
Note: Any other servicing should be performed by an authorized service representative.
The battery is to be disposed of safely. See global.BISSELL.com for battery removal instructions.
WARNING
performing maintenance or troubleshooting.
10 BISSELL.com
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect from charger before
Remedies
Charge machine before use.
Make sure charger cord is secured into
machine and charger plug is inserted fully
into a working wall outlet.
Clean gasket.
Remove and reinstall tank and plug until
secured.
Empty tank. See page 5.
Ensure machine is in horizontal or upright
position. Machine should not be stored on
its side.
Turn machine ON, press and hold spray
button for a few seconds.
Clear debris from spray nozzle using a
paper clip.
Use machine in horizontal orientation.
See page 4.
Reinstall dirty water tank and confirm plug
is secure.
Remove, clean, and reinstall suction lens.
See page 6.
Tilt machine forward and press down
firmly on carpet.
Remove debris from red filter behind
dirty tank.
Empty tank.
Remove and reinstall tank until secured.
Make sure tool is fully inserted into tank.
Clean filter. Visit support.BISSELL.com for
replacement parts.
Examine and remove clog.
Check filter for correct installation.
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