Section 6: Shipping Damage Claims; Section 7: Return Policy - Recon HUMMER EV Owner's Manual

In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle
repair shop to make the necessary fix. RECON will also cover the associated repair labor fees, only if the scope of service
is agreed upon prior to the fix. The owner may also return the unit to RECON to make the needed repairs but will be
responsible for shipping costs each way.
WARRANTY CLAIMS:
All warranty claims must be made through RECON. Proof of the original purchase is required with any warranty request.
Before making a claim, please contact our service department at 888-485-2589 or by email at
info@reconpowerbikes.com, as there may be a simple fix for the problem. Valid warranty claims will be processed
within one year of the initial purchase.

SECTION 6: SHIPPING DAMAGE CLAIMS

Upon delivery, immediately inspect your products for damage. Freight damage claims are extremely time sensitive, and
we will not accept freight damage claims later than 3 business days from delivery. Note any damage to your products on
the Bill of Lading before you and the delivery driver sign-off on the shipment. Take photos of any damage that is found
and date the images when possible. Report shipping damage claims within 3 business days of delivery to RECON at 888-
485-2589 or info@reconpowerbikes.com

SECTION 7: RETURN POLICY

RECON will accept the return or cancellation of an order under the following conditions:
• Must have less than 10 miles on the odometer.
• Must be in like new condition and free from dirt, dust, or fragrances.
Must be in the same packaging and condition that you received it (cardboard, foam, etc.)
•
Must include all items that were included inside the box (charger, keys, hardware, etc.)
•
ADDITIONAL POLICIES:
• Items that are purchased and cancelled before shipping are subject to a 15% processing fee.
• The original shipping charges are non-refundable.
RECON will not accept the returns of products after 14 days.
•
In the event of a product return, RECON will not accept the return of promotional items associated with that sale. The
MSRP value of the promotional items will be deducted from the refund.
Before a return is made, the customer must receive written approval of the return and a Return Authorization Number
from RECON. If a customer sends a return without the written consent of the company, a refund will not be issued. The
customer who sends a unit back without consent will be responsible for shipping costs back to them or will sacrifice the
item. Once a return is approved by RECON, you may receive an exchange, company credit or a refund.
Please address your return to:
RECON Power Bikes
c/o Return Authorization # __________
327 Ley Road
Fort Wayne, IN 46825
17