Troubleshooting - SMC Networks SMC2862W-G EZ Connect User Manual

Common Installation Problems
Problems are often caused by cabling errors, conflicts with
other devices installed in the same computer, or software that
has been configured incorrectly. If you encounter a problem
with the SMC2862W-G, use the following checklists to identify
and correct the problem.
If you're computer cannot find the SMC2862W-G, or the network
driver does not install correctly, check the following items before
contacting SMC Technical Support.
•
Make sure the adapter is securely seated in the USB slot.
Check for any hardware problems, such as physical damage
to the card's edge connector.
•
Try the card in another USB slot. If this fails, test the card
in a completely different system or try using a second
SMC2862W-G in that particular USB slot.
•
Make sure your computer is using the latest BIOS available.
Contact the manufacturer of the computer or motherboard for
information on updating the BIOS (e.g. Dell, Toshiba, etc).
•
If there are other network cards in the computer, they may be
causing conflicts. Remove all other cards from the computer
and test the SMC2862W-G separately.
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