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1.Do not unzip the firmware package file.
2.Before the upgrade, ensure the power of the device is adequate (>30%) so
to avoid upgrade failure.
3.If the device goes to factory mode which cannot detect the firmware, the
reason may be that the firmware file is damaged. At this time, press the power
button to reboot the device. Re-download the firmware file and restart the
upgrade.
2.Force to reboot
If something wrong that happened to the device (stuck in the Welcome page,
no response, etc.), you can hold the Power and the Play button together for 10
seconds to force it to reboot.
3.Factory data reset
If there are some problems happened to the device, perform the factory data
reset would help (In the menu of Settings->System->Reset options).
Notes: The "Factory data reset" will erase all data from the internal storage and
reset the device to defaults. Please backup corresponding files in advance.
4.Technical support
1) On the homepage, tap Technical Support to enter the menu. Here are
several commonly-used functions and our contacts.
2) Firmware update: online and local upgrade are available.
FAQ (frequently asked questions): parts of frequently asked questions and
corresponding measures are listed.
3) Quick start guide: tap to check out the internal quick start guide of the R7.
4) Contact us: here shows our email address, Facebook, Twitter, etc.
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