Cannot Start Epson Scan 2; Cannot Scan Using The Button; Cannot Scan Using The Transparency Unit; Cannot Scan Using Scanning Software Other Than Epson Scan 2 - Epson Expression 13000XL User Manual
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Solving Problems
Cannot Start Epson Scan 2
Make sure the scanner is connected to your computer properly.
❏ Check the USB cable connection.
❏ Make sure the USB cable is securely connected to the scanner and the computer.
❏ Use the USB cable that came with the scanner.
❏ Connect the scanner directly to the computer's USB port. The scanner may not work properly when
connected to the computer through one or more USB hubs.
❏ If you are using the scanner with the Network Interface Unit, make sure the network cable is securely
connected.
❏ Make sure the scanner is turned on.
❏ Wait until the status light stops flashing indicating that the scanner is ready to scan.
❏ If you are using any TWAIN-compliant applications, make sure that the correct scanner is selected as the
scanner or source setting.
Cannot Scan Using the Button
❏ Make sure the scanner is connected to your computer properly.
❏ Make sure Epson Scan 2 is installed correctly.
Cannot Scan Using the Transparency Unit
❏ Make sure the document mat is removed from the scanner cover.
❏ Make sure the optional Transparency Unit is installed correctly.
❏ Make sure you are using Photo Mode and set the Document Type correctly.
❏ Make sure the film is set correctly in the film holder, and the film holder is properly positioned on the scanner
glass.
❏ Make sure the transportation lock on the Transparency Unit is released.
Related Information
"Installing the Transparency Unit" on page 40
&
"Using the Transparency Unit to Scan" on page 48
&
"Setting and Placing Films" on page 42
&
Cannot Scan Using Scanning Software Other Than Epson Scan 2
❏ If you are using any TWAIN-compliant programs, make sure that the correct scanner is selected as the source
setting.
❏ If you cannot scan using a TWAIN-compliant scanning program, uninstall the TWAIN-compliant scanning
program and then reinstall it.
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Problems Starting Scanning
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Cannot Scan Using Scanning Software Other Than Epson Scan 2
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