Software Technical Support - Rocsecure ROCSAFE Installation Instructions Manual

software products are provided "AS
manufacturers, suppliers, or publishers may provide their own warranties
directly to you.
The data stored in hard disk is not guaranteed by Rocstor or the hard disk
manufacturer. We are not responsible for any loss of data. Always back up
data regularly.
If the administrative password and/or your security key the "KeyCrypt";
is/are lost there may be no chance of recovering your information (data)
stored in your hard drive, hence there are No Warranties, No Repairs
and No Replacements available through Rocstor-Rocsecure.

Software Technical Support

Software technical support is defined as assistance with questions and
issues about the software that was either preinstalled by Rocstor on the
Rocstor branded product or that was included with the Rocstor branded
product at the time of your purchase or lease of the product. Technical
support for software is available for the first ninety (90) days from date of
product purchase or lease. Your dated sales or delivery receipt, showing the
date of purchase or lease of the product, is your proof of the purchase or
lease date. You may be required to provide proof of purchase or lease as a
condition of receiving software technical support. After the first ninety (30)
days, technical support for software that was either preinstalled by Rocstor
on the Rocstor branded product or included with the Rocstor branded
product at the time of your purchase or lease of the product is available for a
fee.
Rocsecure, Rocsafe has been designed to be compliant with the ATA-5/ATA-
4/ATA-3/ATA-2 hard drive operating specifications.
Rocstor "Rocsecure" accepts no liability for any loss of data or the ability of
Rocsafe to work with equipment that are not compatible with the above
operating specifications. Nor can Rocstor/Rocsecure accept any liability or
responsibility for software which is also non compliant. Thank you for
purchasing Rocsafe.
Warranty Period
Warranty Period for Rocsafe is 1 Year Parts and Labor.
Types of Warranty Service
Your Rocstor Limited Warranty consists of repair or replacement of defective
parts, including hard drives identified by Rocstor Support Organization as
"pre-failure."
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IS." However, non-Rocstor Carry-in Warranty Service Available Monday - Friday
Under the terms of carry-in service, you may be required to deliver your
Rocstor product to Rocstor Service Center or an authorized service location
for warranty repair. You must prepay any shipping charges, taxes, or duties
associated with transportation of the product. In addition, you are
responsible for insuring any product shipped or returned. You assume risk of
loss during shipping.
Rocstor Replaceable Parts Program
Where available, the Rocstor Replaceable Parts program ships approved
replacement parts directly to you to fulfill your warranty. This will save
considerable repair time. After you call the Rocstor Technical Support Center
at 1.818.449.2000, a replaceable part can be sent directly to you. Once
the part arrives, call the Rocstor Technical Support Center. A technician will
assist you over the phone to ensure that the installation is quick and easy.
Contacting Rocstor / Rocsecure
In the United States, refer to the Rocsecure
website at
www.rocsecure.com
818.449.2000
1.
Toll-free technical support in the United States
and Canada,
5 days a week, 9:00 a.m. to 6:00 p.m. Pacific
Standard Time
Be sure to have the following information available before
you call Rocstor:
- Product serial number, model name, and model number
- Applicable error messages
- Add-on options
- Operating system
- Third-party hardware or software
2005, Rocstorage, Inc. Rocstor is a Registered trademark of Rocstorage, Inc. Rocsafe and Roc-
crypt is a trademark of Rocstorage, Inc. Microsoft and Windows are trademarks of Microsoft
Corporation, registered in USA and other countries. Digisafe and keyCrypt are registered
trademark of Digisafe. Toshiba, Dell, Sony, IBM and all other products and names are trademark
and/or registered trademarks of their respective owners.
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