Technical Support Services - Rocsecure ROCSAFE Installation Instructions Manual

Encrypted hard drive for notebook computers

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9. Can Rocsafe be used as a secondary or a slave hard

disk?

Although Rocsafe is designed only to be used as a

primary master, work is underway to make it function as

a secondary or a slave drive, even as a portable drive

using a USB-to-IDE interface.

10. What is the capacity of Rocsafe?

Currently, Rocsafe comes in a capacity of 20GB or

30GB. In the future, Rocsafe will be available with larger

capacities.

11. Are there problems relating to hibernate or standby

when using Rocsafe?

Due to security reasons, Rocsafe does not support the

Standby feature although the Hibernate feature is fully

supported. The user is advised to deactivate the Standby

feature and "Turn off hard disks" feature in the power

options section in control panel before using Rocsafe.

To save power, users are advised to hibernate instead.

When the notebook is switched on in a state of

hibernation, the user must authenticate himself/herself

before Windows resumes from hibernation.

12. Can password or PIN be changed later without having

to lose data?

Yes, password or token PIN (PASSWORD) can be easily

changed during the time of authentication without having

to lose any data stored in the hard disk.

13. What if I want to keep the data on my existing hard

disk?

You can migrate the data on your existing hard disk to

Rocsafe with the optional Rocsafe Toolkit.

14. What is the indicative price of Rocsafe? Where and

how can I buy?

Please contact your authorize dealer.

15. My question is not on this page. How do I find the

answer??

First read the user's guide and other on-line help. Your

question may have already been asked and answered. If

you still don't find it, send us an email at

support@rocstor.com

16. Where should I send comments on this FAQ??

info@rocstor.com