Technical Support Information - Rocsecure ROCSAFE Installation Instructions Manual

computer, right click the
•
Remove-device icon (on the right-bottom corner of
the screen) to power off this device.
•
As with all hard disk drives it is recommended that
the data is backed up regularly to protect up on the
unlikely event of data failure.
•
Don't move or disconnect this device from your
computer while it is reading or writing data. This may
cause damage to the hard disk.
•
For a new hard disk, you must do partition and
format before you can use.
•
Do not place this device near a heat source or expose
them to direct flame or heat.
•
Never place the product in close to equipment
generating strong electromagnetic fields. Exposure to
strong magnetic fields may cause malfunctions or
corrupt data.
•
Do not push or set any objects on the Drive.
For Technical inquiries please visit us at
click on "support"... (FAQ...); or email us at
support@rocstor.com ; you may also call us at 310.914.9100,
(Fax 310.914.4037)
Hours: 8:30 am – 5:00 pm
Mon – Fri (Excluding holydays)
27
www.ROCSTOR.com
ROCSTOR PRODUCTS WARRANTY AND

TECHNICAL SUPPORT INFORMATION

General Terms
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY,
ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING ANY
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS
NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES
THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE
LIMITED WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT
ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR CONSUMER PRODUCTS.
COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty applies to the Rocstor branded hardware products
sold by or leased from Rocstor Storage, Inc., its worldwide subsidiaries,
affiliates, authorized resellers, or country distributors (collectively referred to
in this Limited Warranty as "Rocstor") with this Limited Warranty. This
Limited Warranty is applicable in all countries and may be enforced in any
country where Rocstor or its authorized service providers offer warranty
service subject to the terms and conditions set forth in this Limited
Warranty. However, warranty service availability and response times may vary
from country to country and may also be subject to registration requirements
in the country of purchase.
Rocstor warrants that the Rocstor hardware product and all the internal
components of the product that you have purchased or leased from Rocstor
are free from defects in materials or workmanship under normal use during
the Limited Warranty Period. The Limited Warranty Period starts on the date
of purchase or lease from Rocstor. Your dated sales or delivery receipt,
showing the date of purchase or lease of the product, is your proof of the
purchase or lease date. You may be required to provide proof of purchase or
lease as a condition of receiving warranty service. You are entitled to
warranty service according to the terms and conditions of this document if a
repair to your Rocstor branded hardware is required within the Limited
Warranty Period. This Limited Warranty extends only to the original
purchaser or lessee of this Rocstor branded product and is not transferable
to anyone who obtains ownership of the Rocstor branded product from the
original purchaser or lessee.
Rocstor products are manufactured using new materials or new and used
materials equivalent to new in performance and reliability. Spare parts may
be new or equivalent to new. Spare parts are warranted to be free from
28
IMPLIED WARRANTIES OF
IN SUCH STATES OR