Related Manuals for HP Pavilion 11-s000
Summary of Contents for HP Pavilion 11-s000
- Page 1 HP Pavilion Notebook PC (model numbers used: 11-s000 through 11-s099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 © Copyright 2016 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Celeron are U.S. registered trademarks of Intel Corporation. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ............................1 2 Getting to know your computer ........................3 Locating hardware ..............................3 Locating software ..............................3 Display ..................................4 Button ..................................5 Keys ..................................6 Lights ..................................7 TouchPad ................................8 Left side ................................. 9 Right side ................................ - Page 6 Synchronizing a tablet and keyboard (select products only) ................51 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 52 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............52 8 Specifications .............................. 54 9 Backing up, restoring, and recovering ......................55 Creating recovery media and backups ........................
- Page 7 11 Recycling ..............................63 Index ................................64...
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Page 9: Product Description
● at 60 Hz USB 3.0 port ● USB 2.0 port ● External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). - Page 10 Taps enabled as default Power requirements Support for a 2-cell, 37-WHr, 4.96-AHr, Li-Ion battery Support for a 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) Security Trusted platform module (TPM) 2.0...
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Page 11: Getting To Know Your Computer
Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). -
Page 12: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Chapter 2 Getting to know your computer... -
Page 13: Button
Button Item Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. -
Page 14: Keys
Keys Item Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with the key, action keys, or the spacebar. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. -
Page 15: Lights
Lights Item Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. -
Page 16: Touchpad
TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer... -
Page 17: Left Side
Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left side... -
Page 18: Right Side
Right side Item Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed HDMI device. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. -
Page 19: Bottom
Bottom Item Component Description Speakers (2) Produce sound. Bottom... -
Page 20: Illustrated Parts Catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the serial number, model number, product number, and... -
Page 21: Computer Major Components
Computer major components Computer major components... - Page 22 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard/top cover (includes keyboard cable): For use in Japan 837608-291 For use in South Korea 837608-AD1 For use in Taiwan...
- Page 23 Item Component Spare part number Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 computer feet, and 2 bottom cover screw covers): In sunset red finish 837603-001 In twinkle black finish 837604-001 Computer major components...
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Page 24: Display Assembly Subcomponents
Display assembly subcomponents Item Component Spare part number Display bezel screw covers: The display bezel screw covers are available in the Rubber Kits and are included in all display component spare part kits: Rubber Kit in sunset red finish 837603-001 Rubber Kit in twinkle black finish 837604-001 Display bezel... -
Page 25: Hard Drive Hardware Kit
Item Component Spare part number Display back cover (includes rubber padding and shielding): In sunset red finish 837598-001 In twinkle black finish 837599-001 Hard Drive Hardware Kit Item Component Spare part number Hard Drive Hardware Kit, includes: 778186-005 Hard drive bracket Hard drive cable adapter Hard Drive Hardware Kit... -
Page 26: Miscellaneous Parts
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 741553-850 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) 714635-850 HP RJ-45-to-USB dongle 539614-001 HP USB external DVD-RW Drive 747080-001 Power cord (3-pin, black, 1.00-meter):... -
Page 27: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 28: Drive Handling
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 29: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 30: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. - Page 31 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 32: Removal And Replacement Procedures
Users who access these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures There are as many as 57 screws that must be removed, replaced, and/or loosened when servicing the computer. - Page 33 Remove the eleven Phillips PM2.0×5.7 screws (3) that secure the keyboard/top cover to the bottom cover. Turn the computer right-side up with the front toward you. Open the computer as far as it will open. Insert a case utility tool (1) or similar thin, plastic tool between the front edge of the keyboard/top cover and the bottom cover.
- Page 34 Disconnect the battery cable from the system board. Release the zero insertion force (ZIF) connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the system board. Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable from the system board.
- Page 35 Remove the keyboard/top cover (4). Reverse this procedure to install the keyboard/top cover. Component replacement procedures...
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Page 36: Touchpad Board
TouchPad board NOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board cable is available using spare part number 830763-001. Description Spare part number TouchPad board 837600-001 Before removing the TouchPad board, follow these steps: Turn off the computer. -
Page 37: Power Button Board
Power button board NOTE: The power button board spare part kit does not include the power button board cable. The power button board cable is available using spare part number 830757-001. Description Spare part number Power button board 830756-001 Before removing the power button board, follow these steps: Turn off the computer. -
Page 38: Speakers
Speakers Description Spare part number Speakers (includes left and right speakers and cables) 830761-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 39: Rtc Battery
Reverse this procedure to install the speakers. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 830764-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 40: Battery
Battery Description Spare part number Battery (2-cell, 37-WHr, 4.96-AHr, Li-ion; includes cable) 824538-005 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 41: Wlan Module
Remove the battery (6). Reverse this procedure to install the battery. WLAN module Description Spare part number Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 806723-005 Realtek RTL8723BE 802.11bgn Wi-Fi Adapter 792610-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. -
Page 42: Hard Drive
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #2/Aux terminal. Remove the Phillips PM2.0×3.3 screw (2) that secures the WLAN module to the bottom cover. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle. - Page 43 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
- Page 44 Remove the hard drive (3) from the hard drive bracket. NOTE: The hard drive bracket and the hard drive cable adapter are included in the Hard Drive Hardware Kit, spare part number 837602-001. Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures...
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Page 45: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 743480-002 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 46: Connector Board
Connector board NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is available using spare part number 837596-001. Description Spare part number Connector board (includes audio jack and USB port) 830801-001 Before removing the connector board, follow these steps: Shut down the computer. -
Page 47: Heat Sink
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 830781-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 48: System Board
Reverse this procedure to install the heat sink. System board NOTE: The system board spare part kit includes an HDMI port, microSD card reader slot, USB port, WLAN slot, and replacement thermal material. Description Spare part number Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core processor (1600- 837616-601 MHz FSB, 2.0-MB L2 cache, 4.0 W), 2.0-GB of system memory, and the Windows 10 operating system Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core processor (1600-... - Page 49 Release the ZIF connector (1) to which the display panel cable is attached, and then disconnect the display panel cable from the system board. Disconnect the power connector cable (2) from the system board. Release the ZIF connector (3) to which the connector board cable is attached, and then disconnect the connector board cable from the system board.
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Page 50: Display Assembly
Remove the system board (3) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. - Page 51 Release the display panel cable from the routing clips (4) and channel built into the bottom cover. Remove the four Phillips PM2.4×4.6 screws (1) that secure the display assembly to the bottom cover. Release the power connector cable (2) from the right hinge area. Remove the display assembly (3).
- Page 52 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two display bezel screw covers (1). The display bezel screw covers are included in the Rubber Kit, spare part numbers 837603-001 (for use on computer models in sunset red finish) and 837604-001 (for use on computer models in twinkle black finish).
- Page 53 Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number 832675-001. If it is necessary to replace the display panel: Remove the four Phillips PM2.0×3.3 screws that secure the display panel to the display back cover. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
- Page 54 Release the adhesive strip (2) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (3) from the display panel. Remove the display panel (4). The display panel is available using spare part number 837615-001. If it is necessary to replace the display hinges: Remove the four Phillips PM2.5×3.2 broadhead screws (1) that secure the display hinges to the display back cover.
- Page 55 Remove the display hinges (3). The display hinges are included in the Display Hinge Kit, spare part number 832570-001. If it is necessary to replace the display panel cable: Disconnect the display panel cable (1) from the webcam/microphone module. Release the display panel cable from the retention clips (2) and routing channel built into the right side of the display back cover.
- Page 56 Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna transceivers are attached to the display back cover with double-sided adhesive.) Release the WLAN antenna cables from the clips (2) and routing channel built into the top and left edges of the display back cover.
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Page 57: Using Setup Utility (Bios)
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. – or –... -
Page 58: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 59: Synchronizing A Tablet And Keyboard (Select Products Only)
Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. -
Page 60: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 61 Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. Click Drivers & Downloads. In the text box, enter the product name, and then click Go. – or –...
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Page 62: Specifications
240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. -
Page 63: Backing Up, Restoring, And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 64: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. -
Page 65: Restore And Recovery
Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. -
Page 66: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 67: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 68: Removing The Hp Recovery Partition (Select Products Only)
Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. -
Page 69: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 70 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
- Page 71 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
- Page 72 20 chipset, product description 1 removal 46 DVD-RW Drive, spare part number components spare part number 16, 47 bottom 11 HP PC Hardware Diagnostics (UEFI) button 5 using 52 display 4 electrostatic discharge 21 HP Recovery Manager keys 6...
- Page 73 10 system 57 removal 24 product description 1 USB flash drive 58 spare part numbers 14, 24 USB 2.0 9 using HP Recovery media 56 keys USB 3.0 10 recovery media action 6 power button 5 creating 55 esc 6...
- Page 74 storage, product description 1 WLAN module supported discs, recovery 56 removal 33 system board spare part numbers 14, 33 removal 40 workstation guidelines 22 spare part numbers 14, 40 system recovery 57 system restore point creating 56 system restore point, creating 55 tools required 19 TouchPad board removal 28...