Troubleshooting - Pentair MagicFlame 580165 Installation And User Manual

Fire and water bowl

Table of Contents

RISK OF FIRE OR EXPLOSION! Improper servicing can result in flammable gas leaks, which could result in death, serious

injury, or major property damage. All servicing must be performed by a qualified service professional or gas supplier.

RISK OF CARBON MONOXIDE POISONING OR ASPHYXIATION! This product can produce carbon monoxide, a tasteless

and odor-less toxic gas. Improper servicing may lead to a build-up of carbon monoxide, which can result in death, permanent

brain damage, or other serious injury. All servicing must be performed by a qualified service professional or gas supplier.

If experiencing trouble with the fire feature, contact a qualified service professional to check the following:

Problem

Fire feature fails to ignite

Pilot flame ignites, but main

burner does not

Fire feature turns on but shuts

off after a few seconds

Orifices are clean but fire feature

still does not receive gas

Fire feature operates

sporadically or turns off

unexpectedly

Possible Cause/Solution

Circuit breaker may be tripped or turned off.

Ensure the transformer is delivering 12 VAC power.

Inspect electrical wiring for cuts or other damage.

Ensure the gas supply shut-off valve is open.

Ensure igniter glows red when switched on.

• If the igniter does NOT glow red;

Igniter may require replacement. Contact a qualified service professional.

• If igniter does glow red but does not light the pilot burner;

Orifice(s) may be clogged or obstructed and require cleaning or

replacement. Contact a qualified service professional.

Control box requires servicing. Contact a qualified service professional.

Ground connection may be faulty. Ensure there is a proper ground connection to

pilot burner.

Verify proper gas pressure.

Gas supply may be obstructed by water or other debris. The supply line should

be vacuumed out to clear the obstruction.

Fire feature may be overheating.

Ensure that the support plate and burner are not overfilled with fire media.

Ensure lower vents are clear of fire media/debris.

Fire feature may be shutting down due to high wind pressure.