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If You Need Help
If you need assistance while working with the DCT1700, contact the Motorola Technical
Response Center (TRC):
!
Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
!
Outside the U.S.: 215-323-0044
!
Online: http://broadband.motorola.com/noflash/websupport.html.
The TRC is open from 8:00 AM to 2:00 AM Eastern Time, Monday through Friday and 10:00 AM
to 5:00 PM Eastern Time, Saturday. When the TRC is closed, emergency service only is
available on a call-back basis. Web Support offers a searchable solutions database, technical
documentation, and low priority issue creation/tracking 24 hours per day, 7 days per week.
Calling for Repairs
If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for
Service Authorization (RSA) number before sending the unit. The RSA number must be
prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to
5:00 PM Central Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code and
then call 956-541-0600 to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
1
Pack the unit securely.
2
Enclose a note describing the exact problem. Complete and enclose the checklist provided
with the unit.
3
Enclose a copy of the invoice that verifies the warranty status.
Ship the unit PREPAID to the following address:
Motorola, Inc.
Broadband Communications Sector
Attn: RSA #___________
c/o Rudolph Miles and Sons
2500 Courage Boulevard
Brownsville, TX 78521
Introduction
1-3
DCT1700 Installation Manual
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