Cochlear Nucleus 8 Manual page 28

Service
For any problems with the Hybrid system, refer first to Troubleshoot on page 18.
For any problems with the Nucleus 8 Sound Processor or Nucleus 7 Sound Processor, refer
first to the support material provided.
If the issue cannot be resolved, replace the Hybrid system or contact your local Cochlear
representative. Cochlear will have a replacement delivered to the clinic as soon as
possible.
Serviceable components
You can service the Hybrid system yourself as long as you maintain a well-stocked Hybrid
Fitting Kit. Check the fit of the Hybrid receiver and replace the dome regularly as a
recipient's ear shape will change with time.
If the Hybrid earhook, receiver or dome breaks or is lost or damaged, you can replace it
from your existing stock or order it from Cochlear. If an earmould is damaged, fit a dome
if possible and order a new or replacement earmould.
The Nucleus 8 Sound Processor and Nucleus 7 Sound Processor are serviceable by
Cochlear. Check the recipient's warranty documents or contact your local Cochlear
representative to find out more.
Warranties
Refer to the warranty document in the recipient document package or contact your local
Cochlear representative for details.
24 Hybrid Mode Professionals Guide