Sonic Blue RTV5504 User Manual page 61

ReplayTV5.5 UG.book Page 55 Friday, August 1, 2003 10:58 AM
ReplayTV cannot change channels
on my satellite receiver using the
serial cable.
ReplayTV does not respond when I
press buttons on the remote control.
Or, the image on my television
screen is "frozen."
A "Please Wait" message displays
more than 2-5 minutes during first
time Quick Setup.
ReplayTV is having trouble con-
necting using the phone line.
• You can only user the serial cable with some DirecTV receivers. The serial cable is not supported by DISH receiv-
ers or cable boxes.
• Verify that the serial cable is securely connected to both ReplayTV and your DirecTV receiver.
• If the Serial port on your DirecTV receiver is a phone jack, verify that the port has "low speed data" beneath it.
• Verify in ReplayTV's Setup that you chose Serial and not IR blaster when configuring inputs.
• If your satellite receiver allows you to change the settings for the serial port, verify that it is set to Low Speed
Data.
Lockup/Please Wait
• Press and hold the POWER button on the front of ReplayTV for 10 seconds, then release. ReplayTV will restart
in a few moments.
• Unplug the power cord from the electrical outlet for 15 seconds then plug it back in. ReplayTV will restart and
power on in a few moments.
ReplayTV might not be communicating with your network. This may be caused by ReplayTV receiving non-standard
DHCP information.
• Unplug ReplayTV from both your network and electrical outlet.
Disable DHCP on your network
• .
• Plug ReplayTV back in to an electrical outlet and complete the Quick Setup screens.
• Manually enter your Network Information: IP Address, Subnet Mask, Gateway, DNS Server 1, DNS Server 2
(optional).
Connection/Network
• Try connecting manually to the ReplayTV Service. Exit all on-screen menus. Press the numbers 2-4-3 then the
Zones button on your remote. Choose "7 - Net Connect" on the screen that displays. ReplayTV will attempt to
contact the service.
• Slow down the speed of the modem. Go to Setup and then choose Network and Input Settings. Choose Change
Telephone. Continue to the dialing prefix screen. Press the Zones button on your remote. Change the Max Con-
nect Speed to 336 or lower using the left or right arrow buttons.
• Choose a different phone number. Go to Setup and then choose Network and Input Settings. Choose Change
Telephone. Continue to the list of phone numbers. Choose a different phone number. Try all of the numbers, if
necessary.
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