Sonic Blue RTV5504 User Manual page 60

ReplayTV5.5 UG.book Page 54 Friday, August 1, 2003 10:58 AM
When I try to change channels, I see
a blue screen that states "No video
signal," and the channel does not
change.
There is no color when watching
recorded shows.
When I select a channel in the Chan-
nel Guide, the channel number does
not change on my satellite receiver
or cable box.
My cable box sometimes fails to
change channels when using the
ReplayTV remote control.
The IR blaster occasionally misses
channel change commands.
I can't change channels on my DISH
Networks satellite receiver.
54
• Confirm that you subscribe to the channel.
• Verify that the A/V connections from your cable box/satellite receiver to ReplayTV are correct.
• Verify that the correct inputs to ReplayTV are selected in Setup. Verify that only one input is configured for each
satellite receiver or cable box connected to ReplayTV. Also, if using S-Video, verify that IN 2 is chosen. Verify
that all of your components are turned on.
• A weak signal can cause this problem. Try adding a signal booster and removing or replacing any splitters you
may have incorporated into your setup.
• Try different cables. Poor quality cables may cause this.
• Verify your video cables are securely fastened. Loose cables can cause a loss of color.
• Change your video cables.
• If you have basic cable, try a signal booster. A weak video signal can cause color loss.
• Try using a different input on ReplayTV or a different input on your TV.
• Try connecting ReplayTV to a different TV.
Cable Box and Satellite Receiver Control
• If you are using an IR blaster connection to control channel changing, verify that the IR blaster cable is securely
attached to the IR BLASTER jack on ReplayTV, and that you have affixed the IR emitter directly over the IR
detector on your cable box or satellite receiver.
• Shine a flashlight into the opaque IR front panel on your cable box or satellite receiver to verify the location of the
IR detector.
• Confirm that you have selected the correct IR code for your cable box or satellite receiver. Even if an IR code fails
to turn the unit on or off, it can still be used to successfully change channels.
• Try all the other IR codes listed for your cable box or satellite receiver brand. If none work, try the codes listed
under "Other."
• If you are using the IR blaster, your cable box receives IR commands from both the ReplayTV remote and the IR
blaster. Some cable boxes can be confused by this. You can block the commands from the ReplayTV remote con-
trol by affixing an opaque covering around the area where you have placed the IR emitter on your cable box. Do
not cover the IR emitter.
Sometimes the IR blaster sends too strong of a signal to your cable box or satellite receiver, causing it to miss a digit
in the channel-change sequence.
• Affix the IR emitter next to or 1/2 inch away from the IR detector on your cable box or satellite receiver instead of
directly over it.
• Adjusting the settings for an IR blaster code can improve performance. Contact Customer Care for details on fine
tuning your IR blaster code.
• ReplayTV cannot control your DISH receiver if it is UHF controlled. Check if your DISH receiver supports both
IR and UHF. If it supports both, you need to change the remote ID value on the DISH receiver to 1.