Mitel Office 250 User Manual page 111

Troubleshooting
The following sections can help you solve problems that you may be experiencing with your IP
phone. Troubleshooting topics include:
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Contact Information
Your system administrator can help you with items such as changing your settings or modifying
phone features. System administrator duties include:
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Contact your system administrator with questions that are not covered in this user guide. If you
need further assistance, you can find provider information on the
(www.mitel.com). All sales, service, and support are coordinated at the local level.
Error Messages
The following error messages may appear when using your IP phone.
CANNOT ACCESS FEATURE
CANNOT ACCESS RESERVED
FEATURE
INVALID FEATURE CODE
INVALID EXTENSION NUMBER
NO UPDATE PERFORMED
Mitel ® 5360 IP Phone User Guide – , March 2017
Contact Information: Information about system administrator contacts.
Error Messages: Error messages and descriptions.
Troubleshooting Tips: Possible problems and methods to solve them.
Adding new user accounts.
Setting the date and time.
Programming System Speed-Dial numbers.
Making database changes, such as changing user names and extension numbers.
Message
Mitel Web site
Reason
The feature is enabled but other feature-related
conditions were not met. Make sure that all feature-
related conditions are met and retry.
Your system does not support the feature. Contact your
system administrator for more information.
The feature code entered does not exist. Retry using
the correct feature code (see
The extension number entered does not exist. Retry
using a valid extension number.
The feature was not completed or one or more feature
conditions were not met.
Troubleshooting
page 27).
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