BIG ASS FANS Isis Installation Manual page 47

Congratulations on your purchase of a Big Ass Fan! We are delighted that you have chosen our product to improve the quality of your
indoor environment, and hope you'll have much pleasure using the fan for years to come.
Replacement of products under warranty acknowledgment & return instructions
If you believe a part failed during normal operation and is covered under warranty, Big Ass Fans will ship a replacement part to you
pursuant to your notice that you will be replacing the original part within 10 days. The replacement part will be shipped to you prior to
our receipt of the item that failed, and prior to our evaluation of this part to determine the reasons for its failure and whether it is covered
under warranty.
receipt of the replacement part. Should the part be covered under warranty, you will not be charged for the replacement item; however,
you will be charged for the replacement part plus shipping if (1) the part is not under warranty because the source of failure is outside
the scope of the warranty, or (2) the warranty period has expired. If there is no warranty coverage, we will send you a detailed letter of
explanation. We also will charge you for the replacement item plus shipping and handling if you do not return the original item within 10
days of the receipt of the replacement item.
Instructions for returning the original item
1. Please use the return label that is included in the box containing the replacement part. The return shipment address is:
2. Use the packaging for the replacement part to return the original part.
3. Include the packing list we have provided which includes the RMA#.
4.
Service. We will only charge back the freight costs if the original part is not under warranty, or if you do not return the original
component within 10 days of receipt of the replacement.
5. If the part weighs 50 lbs. or less, please use the provided prepaid UPS Ground shipping label and drop off at your nearest UPS
pickup location.
If you have questions, please contact us at 1-877-BIG-FANS.
WWW.BIGASSFANS.COM
Warranty Return Instructions
Big Ass Fan Company
ATTN: RMA#________
800 Winchester Road
Lexington, KY 40505
©2013 DELTA T CORP.
®
Isis
DBA BIG ASS FAN CO. ALL RIGHTS RESERVED