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Troubleshooting
The meter has built-in messages to alert you of problems. When error
messages appear, note the error number, turn off the meter, and then
follow these instructions.
Display
Causes
Battery may be damaged
Meter
or not have enough charge
does not
turn on
Meter is too cold
Strip error
Test strip is wet,
contaminated, or used
Meter self test error
Sample applied to the
test strip too soon
Insufficient sample
Test strip was removed
during the test
Temperature exceeds the
normal operating range
(5°C ~ 45°C)
The battery is low, but may
be used for another 20 tests
The battery has been fully
discharged - no more tests
are possible
Strip testing error
The meter has recorded a
level that is higher than the
meter test range
The meter has recorded a
level that is lower than the
meter test range
Solution
Replace the battery.
Allow the meter to warm to
room temperature for 30
minutes, then use.
Please be sure to use
Blood Glucose Test Strips and
repeat test with a new test strip.
Make sure that the strip has not
expired, is not damp, or used. If
the test strip is ok, remove the
battery for 30 seconds, and
retest with a new strip. If the
problem persists, contact
customer service.
Retest with a new strip. Make
sure there is enough blood to fill
the test window.
Repeat the test and ensure test
strip remains in place.
Move to a place within the
normal operating temperature
range and repeat the test.
The next 20 results will still be
accurate, but replace the battery
as soon as possible.
Replace the battery and
repeat the test.
Repeat test. Please make sure
fresh blood sample with intended
hematocrit level is used. Please
make sure blood sample is not
contaminated. If problem
persists, please contact local
authorized PharmEvo distributor.
Repeat test. If you see HI again,
contact your doctor immediately.
Repeat test. If you see LO again,
contact your doctor immediately.
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Warranty
1. Microtech Medical (Hangzhou) Co. Ltd. warrants that this product will
be free from defects in materials and workmanship for 5 years from
date of purchase.
2. Please complete the warranty card that came with this product and
mail it to your local authorized PharmEvo distributor to register your
purchase. Please keep your sales receipt and other related purchase
documents. If the meter fails for any reason other than obvious abuse
within the warranty period, we will repair or replace it free of charge.
Please note the date of purchase.
Date of Purchase:
Note: The warranty covers only the blood glucose meter and does not
include the battery
Symbol Index
Consult instructions for use
Use by
Manufacturer
Code Number
Serial Number
1 Time Use
Storage Temperature Range
For in vitro diagnostic use
Lot Number
DC Power
Control Range
Do not dispose with
household waste
Biohazard
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