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Troubleshooting
If you experience any of the following issues, restart your tracker:
Won't sync
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Won't track steps or other data
l
Won't respond to taps
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To restart your tracker:
1. Plug the charging cable into the USB port on your computer or a UL- certified
USB wall charger.
2. Remove the tracker from the wristband and press the tracker into the
compartment on the charging cable. The pins on the charging cable must
align with the corresponding pins on the back of the tracker and lock securely
in place. You'll know the connection is secure when the tracker vibrates and
you see the indicator lights blinking, indicating your progress towards a total
charge. Your Flex 2 will begin charging.
3. Find the button on the charging cable and press it three times within five
seconds. The button is under the tracker compartment.
The tracker vibrates each time you press the button. After the third button
press, wait for about five seconds for all the lights to flash at once, this means
the tracker has restarted. Note that the light flash happens quickly and you
may not notice it. Your tracker resumes charging after a restart and you will
see the normal blinking of the indicator lights indicating your progress
towards a total charge.
After your tracker restarts you can unplug it from the charging cable and put it back
on.
For more information or to contact Customer Support, see help.fitbit.com.
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