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There is an option to reset it, to make sure it is not a software related issue:
1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall
charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it
attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
Your tracker should now work normally. If your tracker still doesn't work after a restart, contact
How do I restart my Fitbit device?
If you experience any of the following issues, restart your device:
Won't sync
Won't respond to button presses, taps, or swipes
Charged but doesn't turn on
Won't track your steps or other stats
Restarting your device turns it off and on without deleting any activity data.
Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don't attempt to restart your device by inserting any items, such as
paper clips, into these holes as you can damage your Fitbit device.
Ace & Alta series
1. Plug your charging cable into a USB port on your computer or any UL-certified USB
wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on
the charging cable must lock securely with the port. You'll know the connection is secure
when the tracker vibrates and you see a battery icon on your tracker's display. Your
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Related Manuals for Fitbit Zip Flex 2
Summary of Contents for Fitbit Zip Flex 2
- Page 1 There is an option to reset it, to make sure it is not a software related issue: 1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. 2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically.
- Page 2 tracker will begin charging. 3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
- Page 3 Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted. 5. Disconnect your tracker from the charging cable. Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support. Flex 2 These steps explain how to restart a Flex 2.
- Page 4 1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. 2. Remove the pebble from the band and press it into the compartment on the charging cable. The pins on the charging cable must align with the corresponding pins on the back of the pebble to lock securely in place.
- Page 5 3. Place the battery back into the tracker with the "+" side facing up, and close the door. Your Fitbit Zip is now restarted. You will see your tracker's version number, followed by a series of Fitbit Smilies. When you tap your tracker, it should work normally. If your tracker still doesn't...
- Page 6 Charge & Charge HR 1. Plug your charging cable into the USB port on your computer or any UL-certified USB wall charger. 2. Insert the other end into the port on the back of your Fitbit Charge or Fitbit Charge HR. Your tracker will begin charging.
- Page 7 1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim. 2. Let go of the buttons. 3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.
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