Philips RESPIRONICS System One User Manual page 30

Note: For Australian and New Zealand customers this warranty replaces the warranty included with the user
manual.
1. The following statement is provided to a customer who is a consumer under the Australian Consumer Law: Our
goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to
a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure. This guarantee applies in addition to other rights and rem-
edies available to the consumer under law.
2. The following statement is provided to a customer who is a consumer under the Consumer Guarantees Act
1993 (NZ): For consumers under the Consumer Guarantees Act 1993 (NZ) who purchase the goods for personal,
domestic or household use: Our goods come with guarantees that cannot be excluded under the Consumer
Guarantees Act 1993 (NZ).
3. Philips warrants that the products shall be free from defects of workmanship and materials, and will perform
in accordance with the product specifications for a period of two (2) years from the date of purchase from an
authorised Philips Homecare Provider. This Warranty covers the replacement or repair at the option of Philips, of
any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natu-
ral characteristic of the material used. This Warranty is not transferable and does not cover products used for
commercial purposes, and it does not apply to any consumable items (including but not limited to filters, masks,
tubes and humidifier chambers).
4. The customer is responsible for returning the product to an authorised Philips Homecare Provider, and for col-
lecting the product from the Homecare Provider after repair or replacement, at its own cost. Philips is responsible
only for the freight cost of transporting the product between the Homecare Provider and Philips. Philips reserves
the right to charge an evaluation and postage fee for any returned product where no problem is found following
evaluation.
5. This Warranty does not cover:
• products purchased outside of Australia and New Zealand;
• any damage caused as a result of misuse or abuse, modification, tampering with or alteration of the
product, pest infestation, liquid egress into the product, or unapproved ozone cleaning and disinfection
methods;
• contamination due to cigarette, pipe, cigar or other smoke;
• failure to follow manufacturer's instruction for use as per the user manual;
• defects that are a consequence of repairs to a product made or attempted by a service provider other
than one approved by Philips;
• products that have been subjected to incorrect electrical supply or inconsistent electrical supply or
used with inappropriate accessories.
6. This Warranty is not transferrable in the event of any resale or transfer of products.
7. To make a claim under this Warranty, contact your Homecare Provider or Philips:
Philips Electronics Australia Limited
65 Epping Road, North Ryde
NSW 2113 Australia
Tel: 1300 766 488
Email: repairs-src@philips-easyconnect.com
AUSTRALIA NEW ZEALAND
Philips New Zealand Commercial Ltd
Level 3, 123 Carlton Gore Road
New Market Auckland 1023 New Zealand
Tel: 0800 251 400
Email: repairs-src@philips-easyconnect.com