Appendix A: Warranty Information - RCA DRD221RD User Manual

Appendix A: Warranty Information

Repair Help
Thomson Consumer Electronics offers hardware repair service should
you encounter any problems with your digital satellite system. Many
problems can be diagnosed over the phone, or if necessary, a
replacement unit can be shipped to you. Please have your DIRECTV
model, serial number and date of purchase ready when you call.
If your unit is out of warranty, we will quote the cost of an exchange
unit to you. Refer to RCA Satellite System Limited Warranty for the
repair service phone number.
Returning Equipment to Thomson for Repair or
Exchange
If we are unable to resolve your problem over the phone we will gladly
service your unit or exchange it for a new or refurbished unit. Refer to
the limited warranty included in the booklet to learn about your specific
rights and responsibilities. Always consult Thomson and get a Return
Authorization number before returning anything. Obtain a Return
Authorization (RA) number from the telephone representative before
returning your equipment to avoid delays, accounting errors, or even
loss of your unit.
Important Information to Customers Who Ship
Defective Equipment to Thomson Consumer
Electronics
The Thomson representative who authorizes the return of your
equipment will give you an RA number over the phone. The
representative will also provide you with instructions on where and how
to return your unit. Write the number in large, clear characters on the
outside of the box. To avoid confusion and misunderstandings,
shipments without an RA number clearly visible on the outside of the
box will be returned to you at your expense.
Include a brief note describing the problem and any conversations you
have had with Thomson personnel about the problem. Include your
name, address and model/serial number of your unit. These numbers
are located on the back of your receiver. If your satellite system is within
the warranty period, please provide a copy of the bill of sale to verify
purchase date. Use the original box and packing material to protect the
equipment from damage in shipment. For your protection, insure all
shipments for full replacement value and use a reliable shipper.
Thomson assumes no responsibility for warranty shipments from the
customer to the factory if not shipped in the manner prescribed by
Thomson.
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