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Appendix A: Warranty Information
RCA SATELLITE SYSTEM LIMITED
WARRANTY
What your warranty covers:
•
Any defect in materials or workmanship.
For how long after your purchase:
•
90 days - Unit exchange, which includes parts and labor.
•
91 days to 1 year - Unit exchange, which includes parts only; you pay
the labor.
•
The warranty for rental units begins with the first rental or 45 days
from date of shipment to the rental firm, whichever comes first.
What we will do:
•
During the initial 90 days:
Exchange the defective portion of your DIRECTV System with a new
or, at our option, refurbished unit.
•
After the 90 days and within one year:
Exchange the defective portion of your DIRECTV System with a new
or, at our option, refurbished unit. We will charge you a flat
exchange cost to replace a defective receiver. This charge covers the
labor cost for its repair.
How you get service:
•
Call 1-800-679-4776 and have your unit's date of purchase and
model/serial number ready. The model/serial number information is
on the back of your receiver.
•
A representative will troubleshoot your problem over the phone.
•
If the representative determines that you should receive a
replacement digital satellite receiver you will be provided with a
Return Authorization (RA) number and the location of a nearby
exchange point if one exists. No returns will be accepted without
the RA number.
•
If the representative determines that your satellite dish antenna is
defective he or she will arrange for its repair or replacement.
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