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Appendix A: Warranty Information
Option 1
1.
Provide your Discover, MasterCard or Visa account number and
expiration date to your phone representative. This is for security
purposes only and your account will not be charged at this time.
2.
We will send you a replacement unit.
3.
If you return the unit to us within 14 days from the date you were
provided a RA number, only items not covered by warranty will be
charged to your account. If your unit is not received within 14 days, the
suggested retail value of the receiver will be charged to your credit card.
This amount will be credited, less a $10 handling fee, if the unit is
subsequently received.
4.
Ship your defective unit back to us using the replacement unit's carton.
Shipping instructions will be included on the carton along with your RA
number which will allow you to easily ship the unit back to us. Make
sure you insure your shipment in case of damage or loss. Include with
the shipment:
• Evidence of purchase date such as a bill of sale.
• A brief note describing your receiver problem.
• Your name, address and phone number.
Option 2
1. We will send a replacement unit to our exchange point.
2.
The exchange location will notify you of its arrival.
3.
Take your unit and evidence of purchase date, such as a bill of sale, to
the exchange location and you will be provided the new or refurbished
unit. Please retain all accessories such as the remote control hand unit.
4.
If the repairs are covered by your warranty, you will not be billed.
Thomson assumes no responsibility of warranty shipments from the
customer to the factory if not shipped in the manner prescribed by
Thomson.
To receive a replacement digital satellite receiver after
we have received your unit:
•
Write the RA number on the outside of the carton used to return the
unit. Make sure you insure your shipment in case of damage or loss.
•
Carefully pack the unit using the original box and packing material if
possible. Please retain all accessories that were included with your unit
such as the remote control hand unit.
•
Include with the shipment:
1. Evidence of purchase date such as a bill of sale.
2. A brief note describing your digital satellite receiver problem.
3. Your name, address and phone number.
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