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Appendix A: Warranty Information
Repair Help
Thomson Consumer Electronics offers hardware repair service should you encounter any problems with your
system. Many problems can be diagnosed over the phone, or if necessary, a replacement unit can be shipped to
you. Please have your system model, serial number and date of purchase ready when you call. If
your unit is out of warranty, we will quote the cost of an exchange unit to you. Refer to RCA Satellite System
Limited Warranty for the repair service phone number.
Returning Equipment to Thomson for Repair or Exchange
If we are unable to resolve your problem over the phone we will gladly service your unit or exchange it for a
new or refurbished unit. Refer to the limited warranty included in the booklet to learn about your specific
rights and responsibilities. Always consult Thomson and get a Return Authorization number before returning
anything. Obtain a Return Authorization (RA) number from the telephone representative before returning
your equipment to avoid delays, accounting errors, or even loss of your unit.
Important Information to Customers Who Ship Defective Equipment to Thomson
Consumer Electronics
The Thomson representative who authorizes the return of your equipment will give you an RA number over
the phone. The representative will also provide you with instructions on where and how to return your unit.
Write the number in large, clear characters on the outside of the box. To avoid confusion and
misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned
to you at your expense.
Include a brief note describing the problem and any conversations you have had with Thomson personnel
about the problem. Include your name, address and model/serial number of your unit. These numbers are
located on the back of your receiver. If your system is within the warranty period, please provide a copy of the
bill of sale to verify purchase date. Use the original box and packing material to protect the equipment from
damage in shipment. For your protection, insure all shipments for full replacement value and use a
reliable shipper. Thomson assumes no responsibility for warranty shipments from the customer to the factory
if not shipped in the manner prescribed by Thomson.
RCA SATELLITE SYSTEM LIMITED WARRANTY
What your warranty covers:
•
Any defect in materials or workmanship.
For how long after your purchase:
•
90 days - Unit exchange, which includes parts and labor.
•
91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
•
The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental
firm, whichever comes first.
What we will do:
•
During the initial 90 days:
Exchange the defective portion of your satellite receiver with a new or, at our option, refurbished unit.
•
After the 90 days and within one year:
Exchange the defective portion of your satellite receiver with a new or, at our option, refurbished unit. We
will charge you a flat exchange cost to replace a defective receiver. This charge covers the labor cost for its
repair.
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