Appendix A: Warranty Information - RCA DRD420RE User Manual

Appendix A: Warranty Information

Repair Help
Thomson multimedia, Inc. offers hardware repair service if you
encounter any problems with your DIRECTV System. Many problems can
be diagnosed over the phone, or if necessary a replacement unit can be
shipped to you. Please have your DIRECTV System model, serial
number and date of purchase ready when you call. If your unit is
out of warranty, we will quote the cost of an exchange unit to you.
Refer to the Warranty for the repair service phone number.
Returning Equipment to Thomson for Repair or
Exchange
If we are unable to resolve your problem over the phone we will gladly
service your unit or exchange it for a new or refurbished unit. Refer to
the limited warranty in this booklet to learn about your specific rights
and responsibilities. Always consult Thomson and get a Return
Authorization number before returning anything. Obtain a Return
Authorization (RA) number from the telephone representative before
returning your equipment to avoid delays, accounting errors, or even
loss of your unit.
Important Information to Customers Who Ship
Defective Equipment to Thomson multimedia, Inc.
The Thomson representative who authorizes the return of your
equipment will give you an RA number over the phone. The
representative will also provide you with instructions on where and how
to return your unit. Write the number in large, clear characters on the
outside of the box. To avoid confusion and misunderstandings,
shipments without an RA number clearly visible on the outside of the
box will be returned to you at your expense.
Include a brief note describing the problem and any conversations you
have had with Thomson personnel about the problem. Include your
name, address and model/serial number of your unit. These numbers
are located on the back of your receiver. If your DIRECTV System is
within the warranty period, please provide a copy of the bill of sale to
verify purchase date. Use the original box and packing material to
protect the equipment from damage in shipment. For your protection,
insure all shipments for full replacement value and use a reliable
shipper. Thomson assumes no responsibility for warranty shipments
from the customer to the factory if not shipped in the manner
prescribed by Thomson.
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