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18 Troubleshooting
You can rectify minor faults on the device yourself. Before contacting customer
service, please refer to the troubleshooting information. This way you avoid
unnecessary costs.
WARNING
Risk of electric shock! Improper repairs
are dangerous.
Only trained specialist personnel may carry out repairs on the device.
▶
Only original spare parts may be used for repairing the device.
▶
If the power cord of this appliance becomes damaged, it must be replaced by
▶
the manufacturer, its service agent or a similarly qualified person in order to
avoid a hazard.
Malfunction
The display is off and
flashing.
"E:36 / -10"
Cause and Troubleshooting
Energy saving mode is active.
Press (Start/Pause). aThe
▶
display lights up again.
Drain pipe or water drain hose is clogged.
Clean the drain pipe and the water drain hose.
▶
Drain pipe or water drain hose is kinked or
trapped.
Make sure that the drain pipe and the water
▶
drain hose are not kinked or trapped.
Drain pump is clogged.
→ "Clean the drain pump", page 42
▶
Water drain hose is connected too high.
Mount the water drain hose at a maximum height of 1
▶
metre.
Pump cover not assembled correctly.
Assemble the pump cover correctly.
▶
Detergent dosage is too high.
Immediate measure: mix one tablespoon of fabric
▶
softener with 0.5 l of water and pour this mixture into
the manual dosing compartment (not for outdoor,
sportswear and down textiles).
When the intelligent dosing is activated, reduce the
▶
basic dosing amount
→ Page 38 .
TroubleshootingNL
45
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